Recent Posts

Water Leak? Check these spots in your Ulster County home | SERVPRO® of Kingston/New Paltz

10/14/2019 (Permalink)

leaking water line against a green wall Water leaks can be tricky to locate, they might not be where you most commonly look!

Water leaks don’t always make themselves known in the sound constant dripping of water or puddles on the floor under the sink. You might notice a moldy-musty smell in the basement or perhaps your hardwood floors have started to buckle. Some only find out there is a leak somewhere in their home once they notice an unusually high water bill.

Because leaks can account for up to 10,000 wasted gallons of water a year, you will need to take care of them quickly. Additionally, mold growth is an unwelcome partner of an unnoticed leak and can start to grow and flourish quick. 

Take a look at these hints and make yourself a list of go-overs every fall and spring:

When trying to determine where your leak is located, checking the most obvious spots first will help you narrow your possibilities down by process of elimination. Here are some of the most common spots for water leaks:

  1. The Bathroom

Between the sink, toilet and shower, there are options galore for water to leak. Check the seal around the base of the toilet, check for drips from the faucet and the pipes under the sink to rule the bathrooms out.

  1. Around the Hot Water Heater

Because it is normal for hot water heaters to build up condensation through regular operation, leaks can be difficult to detect at first. Listen closely for a leaking sound when the unit is off and watch moisture levels carefully to determine if this is the culprit. Most of this normal condensation isn’t usually a high-enough humidity level to attract mold, so if you smell musty-ness, start looking for fuzzy-ness.

  1. In the Basement

Most basements contain the majority of your home’s plumbing and water piping, so they are an important spot to check if you suspect a leak. Check the pipes thoroughly where they seal for any accumulated moisture. Basements are notorious for leaks, ground water, foundation cracks, pipe or sump pump back ups and a host of other piping and systems make this area a common location for problems.

  1. Beneath and Behind Appliances

Appliances such as refrigerators, dishwashers and washing machines, water dispensers, use a lot of water and are susceptible to leaks from damaged pipes. Check under and behind appliances regularly for moisture buildup.

  1. Under the Kitchen Sink

Kitchen sinks, especially those equipped with garbage disposals, are notorious for leaking water into the cabinet underneath. There are many seals and connectors that can wear down with age, causing an unseen leak to hike your water bill up.

If youve discovered water damage or mold growth in your home, were here to help!  We have trained professionals and can restore water damage and handle mold remediation "Like it never even happened." Contact us today!

Winter Prep Tips for your Ulster County Commercial Property

10/11/2019 (Permalink)

Water pooled in different areas on a flat commercial roof Winter readiness for your commercial property is just as important as your home!

Living in the Hudson Valley has taught us to expect the unexpected when it comes to winter weather. Protecting your business or commercial property in the cold months is just as important as what you do to prep your home.

Here are some of the useful tips we’ve gathered to help prepare your business for the upcoming winter and help give you some peace of mind:

-Check the external areas or common areas for downed tree limbs and branches.

-Inspect the walkways and parking lots for proper drainage to alleviate flood hazards, icing problems, trip/fall hazards, potholes and cracks and make repairs as needed to keep those areas free and clear (this is a good idea all year long).

-If you have a parking lot at your building, keep it free and clear of snow and ice, keep salt handy and use it often. A snow removal company is a good resource to have on hand in this case.

-Check all handrails, stairwells and entry ways and correct potential slippery or hazardous areas. Install mats or non-slip surfaces and post caution signs where water could be present.

-Inspect the roof for any problems that could lead to leaks and have the gutters cleaned bi-annually.

-Eliminate any drafts with caulking or weather stripping, as gaps around windows and doors run up heating bills.

-Keep vacant areas heated on a low setting, 55 degrees is ideal and will help prevent pipes from freezing. Burst pipes can have costly repercussions.

-Don’t forget about outdoor irrigation systems, these need to be winterized properly as well.

-Many building owners utilize a facilities manager or property management company to help keep an eye on and maintain things at their properties. Perhaps speak with a neighboring property owner to see what they do in this case.

-Ask SERVPRO of Kingston/New Paltz about starting an Emergency Ready Profile for your business. It’s FREE and a great resource to have at your fingertips in case of a disaster.

The best way to reduce business interruption following a disaster is to plan for it NOW.

If your business suffers any kind of fire, water, sewage or mold damage, we’re here to help 24/7.  We’ll get you back to business quickly, "Like it never even happened." Keep our number in your phone for emergencies, (845)255-4334.

Fall is the time to get your New Paltz home prepped to avoid Ice Damming during an Ulster County Winter!

10/10/2019 (Permalink)

Icicles, snow and ice build-up on the roof and gutters of a home Help prevent ice damming from occurring in your Ulster County home this winter!

If you live in the Hudson Valley, you’re familiar with the amount of snow and freezing cold temps that can occur in the winter months. You might have experienced or have heard the stories about ice damming and the headaches it can cause.

Ice Dams can occur when there are several inches of snow on the roof and the outside air hovers in the low 20’s for many days. Poor attic insulation increases the chances of a problem too. Ice dams form when heated air melts roof snow down into water stuck behind ice. When the water is dammed and has nowhere to flow through the gutter system, it can back flow under shingles and inside your home.

The goal is to stop snow and ice from melting, keeping your attic as cold as possible and clearing icicles and snow build up from the roof and gutters.Here are some helpful prevention tips you can do ahead of winter to avoid an ice damming problem:

  • Keep the attic air temperature below freezing when the outside air temperature is in the low 20’s.
  • Install more insulation in the attic floor to prevent warm household air getting into the attic.
  • Have good ventilation in the attic to consistently replace warm air that might rise to the attic with cold outside air.
  • Keep the bottom 3-6 feet of your roof clear of snow but be careful not to damage any shingles.
  • Make sure your gutters are clear of leaves and debris. The more clogged they are, the higher the chances of the heavy ice build-up happening.
  • Check and seal places where warm air could leak from your house to the attic: vent pipes, exhaust fans, chimneys, attic hatches and light fixtures are all possibilities.
  • Do some research to see IF installing a heat cable along the eaves is right for your home.
  • Inspect, or have your roof and attic inspected for proper ventilation and insulation.
  • Look for signs of inadequate ventilation: rust spots, rusty nails or a mildew smell are all signals that moisture has formed on the inside of your roof. That mildew smell is telltale of mold growth, SERVPRO of Kingston/New Paltz offers FREE mold inspections. Mold isn’t something that should wait to be remedied.
  • If you have soffit vents in your eaves, make sure they are not blocked and insulation surrounding them is secured so that air can flow easily.

If ice damming happens despite your best efforts, keep in mind the following:

-Don’t chip away at the ice, that will damage the shingles no matter how hard you try not to.

-Don’t install a water heater or other mechanical equipment in the attic.

-Don’t use salt or calcium chloride to melt the snow, they are super corrosive and can cause problems with gutters, downspouts and flashings. The runoff from these will also cause harm to plants and grass.

The best solution is to call a roofing specialist to locate the leak and seal everything. Then call SERVPRO of Kingston/New Paltz to remediate the water damage. We’re available for emergencies 24/7 at (845)255-4334. Our certified water damage technicians will take care of the damage Like it never even happened.

Categories of Water to Consider if you Have Water Damage in your New Paltz, Kingston, Highland or Saugerties home

10/9/2019 (Permalink)

Crumbled sheet rock and insulation from a ceiling laying on a bathroom toilet and vanity Call the professionals in water damage restoration to get you back to pre-damage condition!

Don’t assume its harmless water when you suffer a water damage in your home! There are 3 distinct categories of water in this situation: clean water, gray water and black water.

The 1st step is always the same, clean it up and dry it out, as soon as possible is best to avoid the threat of mold growth. Keep these things in mind as it will vary the type of cleaning and remediation depending on what you’re dealing with:

1: Clean Water

Clean water doesn’t pose an immediate threat to your health. Clean water is free of bacteria, microbes and other contaminants and can be the result of snow or rain water, broken water lines, toilet holding tanks, and malfunctioning appliances.

Important Fact- it only takes 48 hours and contact with the surfaces of a home for clean water to become a category 2- Gray Water.

2: Gray Water

Gray water means the water damage cleanup and restoration can become a bit more serious. This water may create a health risk since it will contain degrees of chemical, viral or biological contamination. It has the potential to cause illness if contacted or consumed.

Gray water occurs from toilet bowls, sump pump failures, dishwashers, aquariums, washing machines and showers. The 48-hour exposure time applies here as well, since gray water becomes black water if not treated.

3: Black Water

Where there is black water, you now have the most serious of the 3 categories, as its considered highly contaminated by harmful chemicals, fungi and biological matter and will cause severe discomfort and illness. The sources are toilet back flows, sewage, seawater, rising water from rivers or streams, ground surface water or standing water.

It is best to treat all waters associated with water damage as black water because water picks up contaminants along its path. Consider the example of water running inside the sheet rock walls and insulation of your home.

The three classifications of floodwater are recognized by the Institute of Inspection, Cleaning and Remediation Certification (IICRC), an organization that certifies and sets the standards for the cleaning and restoration industries. Our technicians are certified by IICRC standards and best practices in water restoration and are available to help determine the steps to take to get your home back to normal.

It doesn’t matter what type of water has caused damage to your home or business, SERVPRO of Kingston/New Paltz is here to help get the situation under control. Don’t hesitate to reach out to us if you need emergency cleanup and restoration services! Call us at 845-255-4334.

SERVPRO of Kingston/New Paltz offers all phases of Commercial Cleaning, Restoration & Reconstruction

10/9/2019 (Permalink)

A green SERVPRO-branded tractor trailer parked at a large office building Let the professionals at SERVPRO of Kingston/New Paltz handle everything you need at your commercial property!

Whether looking to have the ducts or carpets cleaned at your office, or maybe you’ve suffered a fire or water damage in your building, perhaps you’ve discovered mold in the restrooms, or just had remodeling done, bought a restaurant and needing a full commercial kitchen cleaned? No matter what, there is nothing our professional teams can’t handle! No damage is too big or too small, from a store front or office space to a full warehouse or academic building, we can take care of everything you’re needing quickly and efficiently!

Fire and smoke remediation, odor removal, mold remediation, kitchen sanitizing, sewage backups, graffiti or vandalism, water damage restoration, post construction clean-up, and all phases of reconstruction are just some of the commercial services we can take care of. Something not on this list? Just ask!

Our commercial services are endless, from start to finish, we’ve got the trained and certified professionals, specialized equipment and as always, WE’RE LOCALLY OWNED AND OPERATED.

Let us take the worry and hassle out of your emergency and the stress out of doing it yourself, call us at 845-225-4334, our estimates are FREE and we’re available 24/7 for emergencies.

SERVPRO of Kingston/New Paltz is ALWAYS PREPARED for your commercial property emergency!

10/8/2019 (Permalink)

SERVPRO's specialty remediation equipment lined up in their warehouse ready to go No matter what type of property you have, commercial or residential, SERVPRO of Kingston/New Paltz is always ready to help!

SERVPRO of Kingston/New Paltz is here to help in any residential or commercial property. We are proud to say that we too, have been a locally owned and operated company since 1992 and have extensive experience at restoring commercial properties to preloss condition in efficient manner. We understand how vital it is to get your business back up and running as soon as possible, so you can count on us to have a live staff and restoration technicians available 24/7 at 845-831-3600 to help cleanup and restore water, fire & mold damages!

Our teams of professional restoration and remediation technicians are extensively and continuously trained and certified by the IICRC to handle the remediation of all damages and the reconstruction afterwards, no matter the type and no matter the time.  Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints.

Being centrally-located, our offices and warehouse have the specialized equipment and resources to get to your location quickly to help minimize the damages and get your Kingston, New Paltz, Highland or Saugerties property back in business!

We are Large Loss Response Team Certified

The SERVPRO Disaster Recovery Team can provide help whether it’s a tornado, hurricane, blizzard or flood. The SERVPRO System has a network of strategically positioned storm teams on standby should a disaster strike near you. Available 24 hours a day and 365 days a year, we are always prepared for the unpredictable.

Should your Ulster County business or commercial property experience fire, water, sewage or any kind of storm damage, we’re here to help. Keep our number in your phone, (845)255-4334.

How to Make the Right Choice in Restoration for Water Damage in your Ulster County home

10/7/2019 (Permalink)

Wet sheet rock and insulation collapsed onto bathroom cabinets Numerous damages can come from water damage, choose the right restoration company to handle any size disaster!

If you’ve discovered that you’ve suffered water damage in your home, a common reaction is confusion and not knowing the right steps to take. Between consulting with home-owners insurance and that added stress, figuring out what restoration company can help, assessing damage to personal items and taking care of other urgent tasks, it can be an overwhelming time.

However, by choosing a reputable and certified restoration company in advance, homeowners can alleviate at least one part of the process before it even begins and feel some relief. SERVPRO of Kingston/New Paltz will help guide you the rest of the way.

There are a lot of companies out there so it can be difficult to determine what is important when researching restoration companies. Here’s a guide of what to look for to make the right choice: 

*A Full Restoration Provider

House damages, including water damage, not matter the cause, often require multiple types of restoration. Water can cause structural issues which means not only the removal of water and drying things out, but sheet rock, insulation, sub flooring and other components might need to be replaced as well. Our professionals are  highly trained and   certified in every type of water damage remediation and will provide full restoration of your home.

*A Flexible Emergency Service

When you discover home damage, you want to be sure you can contact your restoration company right away. That is why we have a 24-hour, 7 day-a-week emergency line staffed by live people, not just a recording, so we answer whenever you call and can assemble our teams right away.

*A Thorough Training Program

Technicians who perform restoration need to be consistently trained and highly skilled, which is why we only use the highest standards in the industry to design our training materials and educate our technicians. We pride ourselves on constantly evolving as new technology is introduced and additional certifications are gained.

A Scalable Model

While we have been a LOCAL community business for over 25 years, we also have a nationwide network of other franchises that we can work with if a disaster were to occur. Whether it’s man power, equipment, specialty services or just someone needing help, this allows us to treat every job with the same level of service and expertise, whether for a single home or an entire area.

If you have experienced fire, water, sewage, mold or any storm damage, we are always here to help! Program our number in your phone, (845)255-4334- one less thing to worry about!  We’ll help get you back to preloss condition, Like it never even happened.

Do you know how to use a fire extinguisher and which type in your New Paltz home?

10/4/2019 (Permalink)

A multi-colored chart displaying what type of fire extinguisher to use for what type of fire. Be sure to know what type of fire extinguisher you have in your home and to learn the PASS System to use it before you have a fire!

Sure, you probably have a fire extinguisher in your kitchen, maybe even one in the garage too. A fire extinguisher can really help put out a small fire before emergency personnel arrive at your Ulster County home and can help you exit your safely.

Keep in mind though, that not every extinguisher is for every type of fire, so what type do you get?

All household fire extinguishers have the top 3 classifications: A, B or C. Some models have a combination of all three extinguishers in one. Some models are for commercial use or industrial specifications, classified as D or K extinguishers.


-A is for ordinary combustibles like trash, wood and paper

-B is for liquids & grease (think more like stove-top fires)

-C is for electrical equipment

A good note to remember, according to the National Fire Protection Association, each floor of your home should have an extinguisher. 

How do you use a fire extinguisher?


To use the extinguisher properly, you want to use the PASS method:


-Pull the pin. Hold the nozzle pointing away from you and release the locking mechanism.

-Aim low. Point the extinguisher at the base of the fire instead of at the flames themselves. Standing at least 6 feet away from the fire is important! Do not touch the plastic discharge horn on a CO2 extinguisher as it gets super cold and may damage your skin.

-Squeeze the lever slowly and evenly while keeping the extinguisher upright. 

-Sweep the nozzle from side-to-side until the extinguisher runs dry.

Always read the instructions on the fire extinguisher and get familiar before a fire breaks out. Remember, extinguishers do have limitations so make sure you have the correct extinguisher for your home and type of fire. Do not assume anything when it comes to fires!


Whenever you use an extinguisher, whether you ran it dry or used it briefly, it's important to replace it or refill it right away. This is also the rule for any gauge that goes down to the red zone over time. 


SERVPRO of Kingston/New Paltz has the trained experts in the industry of fire damage remediation. If you experience fire damage in your home, don't hesitate to call us, 24/7 for emergencies. We’re here to help and will make it Like it never even happened. 

Is your Ulster County business ready for an emergency?

10/3/2019 (Permalink)

A black Ipad and black Iphone displaying the same app Take advantage of our FREE and EASY Emergency Ready Profile for your business preparedness!

Being a business or commercial property owner in Saugerties, New Paltz, Highland or Kingston, there are some ESSENTIAL STEPS that you and your employees need to be aware of in case of a disaster or emergency:

-Do you have an Emergency Evacuation Plan in place? Has your staff reviewed it as well?

-Does everyone know where the emergency shut-offs are for utilities like electric or gas?

-Do you have the vital contacts and phone numbers available at a moment’s notice to everyone at your business?

SERVPRO of Kingston/New Paltz offers an Emergency Ready Profile (ERP) for at zero cost to you. Our business is about being prepared and taking care of disasters at a moment’s notice, so we know how important it is to be ready for whatever happens!

We work with local businesses to develop an easy tool, customized to your business’s information, available as an app for your phone and in hard copy as well, loaded with the vital information you and your employees can keep for super quick access! 

What is it?

A 24-48 hour snapshot of everything you may need to know in case of an emergency at your building or property. This includes:

  • Photos, location, and contact info for utility shutoff locations (i.e. water, gas, alarms, etc.)
  • Emergency Personnel Contact Information, updated as often as needed
  • Emergency Protocols, plus recommendations as businesses change
  • Floor Plans (...don’t have one? We’ll create one for you!)
  • Cell Phone App and Hard Copy Binder for quick access of info no matter where.

Why do it?

  • It’s FREE and It’s EASY, we’ll take care of it all for you!
  • Comprehensive document that has all the vital information needed in one spot
  • Easy to understand and read for all personnel
  • Access Available 24/7
  • Peace of mind knowing you have a plan in place and the safety of all will not be compromised.

We have completed over 600 ERPs for other local businesses in the Hudson Valley area. Let us help you be prepared. We’re here to help no matter when and will get you back to business quickly if disaster ever strikes!

Contact Corey or Amy at 845-255-4334 at the SERVPRO of Kingston/New Paltz office for more info!

The OTHER problems that can come from a hoarding situation in an Ulster County home

10/2/2019 (Permalink)

A room in a home filled with possessions, debris and refuse creating a dangerous hoarding situation It's vital to work with a certified cleaning and restoration company when it comes to the dangers stemming from a hoarding situation.

Compulsive hoarding affects approximately 700,000 to 1.4 million people in the US. It’s a serious mental illness, a subtype of OCD, that causes people to accumulate possessions, ultimately disrupting their daily lives, routines, and environments to satisfy their compulsions.

Hoarding dangers in an Ulster County property can include: unknown water damage, subsequent and potentially dangerous mold growth, bug and rodent infestations, structural damages, and fire hazards.

A home or property that’s been impacted by hoarding warrants a series of procedures to restore it to a safe and livable environment. Call in the restoration professionals, who will clean up the property the right way and ensure its safely rehabbed.

What Cleanup Involves:

Cleaning up after hoarding requires special consideration and a company that understands how to create, execute and complete a comprehensive protocol to handle the hazards. There could be numerous bio hazards involved so health and safety regulations must be put in place accordingly.

Removal of Items:

This is the cleaning phase—sweeping the space of the objects and refuse that have piled up over time, removing contaminated items and discarding properly. These items can become hazardous over time, or considered a bio hazard, professionals will need to ensure safe removal.

Removal of Dangerous Substances:

Hoarding can hide dangerous health-related hazards, including varieties of mold and other pathogens, along with insects, rodents and other pests.

Make sure the property is being properly handled by partnering with a team of professionals educated in safe removal principles and outfitted in the appropriate safety gear.

Complete Cleaning:

Once the clutter and debris are removed and the space is cleared, a licensed team will then deep-clean the area. During this stage, they’ll work to remove all residue and odors to ensure it is ready to use in the future.

In some cases, and especially when mold has been growing, flooring and sub-flooring and/or structural damages will need to be addressed and repaired before the property can be safe to reside in. Working with a company that handles both the remediation and reconstruction like SERVPRO of Kingston/New Paltz will ease the stress of the situation and decrease the chances having to hire multiple companies

In need of a team to help restore a space where hoarding has been an issue? Contact our certified professionals at SERVPRO® of Kingston/New Paltz at (845)255-4334. We’re here to help and will make it Like it never even happened.