Recent Why SERVPRO Posts

Building Your Family’s Emergency Kit | SERVPRO® of Kingston/New Paltz

8/22/2019 (Permalink)

A large backpack filled with essentials to pack in case of weather-related disaster. Having a well-stocked emergency kit offers peace of mind in a very stressful situation.

Having an emergency kit that is fully stocked and ready can make such a big difference in your survival during a disaster at your Ulster County home. When a weather emergency strikes, there might not be time to gather your supplies before heading to a basement or other safe space.

Many experts suggest that your emergency kit contain at least 72 hours of provisions and some necessities such as personal hygiene supplies and emergency radios. Keep in mind, that it’s also a smart idea to fill up the gas tanks on your vehicles beforehand, many alerts come with enough time to get to a gas station.

The Basic Emergency Kit:

While every emergency kit should be for your individual needs and considerations, to build a kit with the bare necessities, this is what the American Red Cross recommends:

  • At minimum, one gallon of water per person per day for at least three days
  • A three-day supply of non-perishable food per person
  • Plenty of portable cell phone and electronics chargers and cords.
  • A battery-powered radio for local alerts and a NOAA Weather Radio for national alerts
  • Flashlights for each person
  • A well-stocked first-aid kit
  • Any prescription medications your family members may require
  • A surplus of batteries for the flashlights
  • Dust masks for filtering debris-filled air
  • Paper towels, garbage bags, hand sanitizer and any other personal hygiene supplies
  • A non-electric can opener and utensils for food
  • Local maps of the area with shelters clearly marked
  • Important personal and financial documents sealed in a plastic Ziploc bag

Other Suggestions of Supplies:

The items above are an ideal place to begin, but if you have the space and ability to build out a larger kit, there are some additional items you may want to include:

  • Tools such as wrenches, hammers, nails and pliers
  • Plywood in case it is necessary to barricade doors or windows
  • Duct tape and plastic sheeting in case an impromptu shelter needs building
  • Solar-powered chargers for using electronics long-term
  • Weather-appropriate spare clothes
  • Thin, camping-style blankets, small carry-along pillows
  • Unscented bleach, which can be used as a disinfectant or water purifier
  • A deck of playing cards, a few board games, pens and paper
  • Cash and coins

If you have sustained water or storm damage, SERVPRO® of Kingston/New Paltz is always here to help. Our trained technicians are available 24/7, we’re faster to any size disaster.

We ARE your ONE STOP SHOP for all the remediation, repairs and rebuild your home needs!

5/6/2019 (Permalink)

Fire, water, mold, reconstruction! One call to us is all it takes~

You know SERVPRO of Kingston/New Paltz for being the LOCAL experts at restoring fire damaged homes to preloss condition, getting the smell of smoke out of everything, drying out, and rebuilding the water-damaged floors and walls, and being one of the few in the area that are certified to remove mold of all types, but we also offer FULL RECONSTRUCTION services too!

Water damage in the bathroom of your Highland home? Maybe your furnace backfired and now you have soot all over your Saugerties living room? Fire or smoke damage at your New Paltz property? Did that leaky pipe turn into mold issue in your kitchen in Hurley?

Sure, we’ve got your back for any of these problems and will take care of them the right way, but what happens next? Our rebuilding teams will also help you with all your reconstruction needs, no need to go to another company and start all over again with someone who doesn’t know what you’re needing.

Some of our reconstruction services are:

-Structural repairs, framing, drywall, ceilings, and all types of flooring

-Carpentry, cabinets, tile, windows, and doors

-Interior design and exterior finishes

-Electrical, plumbing and HVAC

There is nothing we can’t do to help you get your life back to normal. SERVPRO of Kingston/New Paltz is the locally-owned and operated company that is with you every step of the way to make any damage feel “Like it never even happened.”

Kingston/New Paltz home or business owners! Do you know the 3 Categories of contaminated water?

4/3/2019 (Permalink)

This is most certainly not plain, old water. This is Category 2 water!

When dealing with water damage in your Kingston/New Paltz home or business, there are a lot of things to think about.

One of the key questions our experts will need to know is if the water affected more than one area or floor? It’s important for us to know what we might be working with and if contaminated water is part of it. This might not be the case for your loss, but our Production Managers will determine the extent when they’re onsite.

There are 3 categories of contaminated water that we take into consideration:

Category 1: Source of water that does not pose substantial threat to humans and classified as "clean water". Things like a broken water supply line, tub or sink overflows or appliance malfunctions are generally a Category 1.

Category 2: Contains a significant degree of chemical, biological or physical contaminants and can cause discomfort or sickness when consumed or even exposed to. Known as "grey water". This type carries microorganisms and nutrients of micro-organisms. Examples are toilet bowls with urine (no feces), sump pump failures, and water discharge from dishwashers or washing machines.

Category 3: Known as "black water" and is grossly unsanitary. This water contains polluted agents, harmful bacteria and fungi, and can cause severe discomfort or sickness. These contaminated water sources that affect the indoor environment and includes water sources from sewage, seawater, rising water from rivers or streams, ground surface water or standing water. Category 2 Water or Grey Water that is not promptly removed from the structure and/or have remained stagnant may be re-classified as Category 3 Water. Toilet back flows that originates from beyond the toilet trap is considered black water contamination no matter what color it is or what content is in it.

This photo is an example of water damage that started in the 3rd floor of the home, traveled through sheet rock, insulation and hard wood floors (which have laminate on them) and finally came out through the ducts in the basement. This water was classified as Category 2 as it was loaded with physical contaminants.

Our water damage remediation experts at SERVPRO are certified by the Institute of Inspection Cleaning and Restoration Certification and follow precise protocols and procedures for cleaning and disposing of this contaminated water.

Water damage? Call SERVPRO of Kingston/New Paltz at (845)255-4334 and we’ll be by your side through it all. We’ll get you the answers you need and the team of experts on the job quickly and help ease the stress of the situation. Our team is faster to any size disaster!

We Understand the Value of a Fast Response to Disasters | SERVPRO® of Kingston/New Paltz

3/22/2019 (Permalink)

The longer the damage sits, the higher the costs can be.

When facing the results of disaster that has struck your home or business, you don’t have time to spare. When it is your home or livelihood on the line, you don’t want to wait for cleanup and restoration—you need it right away.

We understand just how important a fast response is, which is why responding faster to any size disaster is more than just a slogan to us.

The Importance of Getting There Fast

When your belongings or business are on the line, time is not a luxury you have regarding disaster cleanup. In fact, time can work against you when water damage is involved, which can happen through anything from flooding, appliance and/or plumbing failures, and storm damage to water used to extinguish fires.

The walls, floors, upholstery and your belongings fall victim to the water as it only takes mere minutes for water to spread throughout your property, where it will saturate everything in its path.

The effects of water damage within the first 24 hours include:

  • Drywall beginning to swell and break down
  • Metal surfaces beginning to tarnish
  • Furniture beginning to swell and crack
  • Dyes and inks from cloth and paper items spreading and staining
  • The beginning of a musty odor

The damage continues to worsen as time goes on. Between 48 hours and a week later, you could begin to see:

  • The growth and spreading of mold and mildew
  • Swelling and warping of doors, windows and studs
  • Metal beginning to rust and corrode
  • Paint beginning to blister
  • Wood flooring swelling and warping
  • The possibilities of serious bio-hazard contamination

If you wait longer than a week, water damage that is left unchecked can lead to a longer restoration time and higher costs, as well as impact the structural safety of the building.

How We Can Help

Our trained cleanup and restoration specialists can be dispatched to your property or business at any time, no matter what day or time it is.

We can provide an immediate response to any size disaster, which can help minimize the damage and help keep the cleaning and restoration costs manageable.

As a locally owned and operated franchise, we are close at hand, ready to respond whenever the call comes in. A major perk of being part of a national network of over 1,700 franchises is that we have access to more resources for the cleanup and restoration projects that may be larger or stem from major storm situations.

Remember, if you need us, we’ll be there—no matter the time or day. The team of highly trained restoration experts at SERVPRO® of Kingston/New Paltz is available for emergency cleanup and restoration services 24 hours a day, seven days a week. Call us at (845)255-4334.

SERVPRO is helping to protect the environment by using Environmentally Friendly Cleaning Products!

1/7/2019 (Permalink)

More than ever, it's important to protect our environment, SERVPRO is using cleaning materials made from earth-friendly raw materials.

Did you know SERVPRO® offers “GREEN” alternatives for some of our products? SERVPRO® is a proud member of the EPA’s Design for Environment initiative (EPA/DFE).The EPA/DFE has established a set criteria for formulating environmentally friendly cleaning products. The initiative is designed to allow chemical formulators (such as our very own in-house chemists) a resource to formulate environmentally friendly cleaning products using environmentally friendly raw materials.

Some of the "Green" products SERVPRO® offers are:

Benefect® Botanical Disinfectant

SERVPRO® All Surface Green Clean

SERVPRO® Carpet & Upholstery Green Clean

SERVPRO® Window Green Clean

Contact us for more product information! SERVPRO of Kingston/New Paltz, 845-255-4334.

Kingston/New Paltz residents: Follow these safety tip if you expect mold

11/30/2018 (Permalink)

If you see mold, leave it alone and call us!

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of Kingston/New Paltz for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of Kingston/New Paltz specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today – 845-255-4334. We'll help make it "Like it never even happened."

SERVPRO of Kingston/New Paltz is your go-to for any water damage!

11/21/2018 (Permalink)

Set your thermostat to at least 55 degrees if you're going to be away during the winter months.

It's starting to get very cold out there and winter is almost upon us! Don't be caught with broken pipes and water throughout your home! Here are some tips from the Insurance Information Network of California (2013) to prevent this from occurring:

1. Disconnect all garden hoses and other outside hose connections. If possible, use an indoor valve to shut off and drain water from pipes leading to outside faucets. 

2. Insulate all exposed pipes located in your basement, under your home, on outside walls or in attics. For pipes with northern exposures, use heat tape according to the manufacturer's instructions. (Improper usage may cause a fire.) 

3. Set the thermostat to at least 55 degrees even when your home is vacant or unoccupied during the winter. If you plan to be away during cold-weather months, have someone regularly check your home to make sure it's staying warm enough to prevent freezing. 

4. Winterize sprinkler systems according to the manufacturer's recommendations. Blowing out excess water with a compressor may be the best way to prevent frozen and broken pipes. If you have a swamp cooler, winterize it by disconnecting the water source and clearing the line. 

5. Very important tip is knowing how to shut off the water supply if a pipe bursts. Quick action can minimize damage significantly!

SERVPRO of Kingston/New Paltz can help take care of any type of water damage, call us 24/7 at 845-255-4334.

Important Fireplace Safety tips from SERVPRO of Kingston/New Paltz

11/21/2018 (Permalink)

Call SERVPRO of Kingston/New Paltz for any kind of fire damage, we'll make it "Like it never even happened."

When the colder temperatures start to set in, many homeowners will turn to their fireplace, wood or pellet stoves as an additional heat source. While fireplaces can provide warmth and comfort, if you are not careful, they can also be a hazard. Keep in mind the following precautions to help ensure a safe winter season.

Keep Your Chimney Fireplaces and Wood Stoves Clean

  • Have your chimney, fireplace, wood or pellet stove inspected and cleaned by a licensed chimney specialist. They should be maintained annually to help ensure they are functioning safely and efficiently. 
  • Be sure to keep the area around the hearth clear of debris, decorations and any other combustible materials.
  • If you have a wood burning, insert or pellet stove, refer to the manufacturer’s instructions for additional guidance related to operation and venting.
Keep Fires Burning Safely
  • Be sure the flue is open before lighting your fire to help ensure the fireplace will vent properly. Do not close your damper until you are sure the fire is out.
  • When starting a fire, only use a match or commercial firelighter. Never use flammable liquids to start a fire.
  • Glass doors of a fireplace should be kept open while burning a fire. This allows the fire to receive enough air for complete combustion and to help reduce creosote build-up in the chimney.
  • Metal mesh screens should remain closed whenever your fireplace is in use to help keep embers in the fireplace.
  • Only use dry wood in your fireplace. Wet wood can increase creosote buildup, which can lead to chimney fires.
  • Do not burn plastic because it can release toxic chemicals and cause damage to your chimney, fireplace or wood stove.
  • Never burn a Christmas tree in your fireplace as the sparks from the burning needles can increase the risk for a chimney fire. Also, do not burn cardboard boxes, wrapping paper or trash in your fireplace.
  • Never leave a fire in a fireplace unattended. Before leaving the house or going to bed, you should make certain to fully extinguish the fire.
  • Allow ashes to cool completely before disposing of them — ashes can take several days to cool completely. Never empty ashes directly into a trash can. Instead, place ashes in a covered metal container located at least 10 feet1 away from your home and any other building.
Keep the Outside of Your Home and Your Chimney Safe
  • Firewood should be stacked at least 30 feet away from your home.2
  • Your roof and chimney should be kept clean of leaves, pine needles and other debris. Prune trees and branches to keep them away from your chimney.
  • Install a chimney cap with spark arrester to help keep debris, leaves, branches and animals out, and to help prevent burning embers or sparks from escaping and creating a fire hazard.
Keep the Inside of Your Home Safe with Smoke and Carbon Monoxide Detectors to help make your winter even safer, we recommend that you take the time to test your smoke and carbon monoxide detectors. A smoke detector is the most effective way to detect smoke from a fire and signal an alarm so that you can get you and your family out safely. A carbon monoxide detector can alert you to the buildup of this dangerous odorless and colorless gas. Make sure you test the detectors monthly, and after you change the batteries to ensure they work properly.
1 National Fire Protection Association. (2015). Wood and Pellet Stove Safety. PDF accessed from
2 National Fire Protection Association. (2015). Wildland Fire Safety. PDF accessed from

(Reference: The Travelers Companies, Prepare & Prevent-Individuals-For Households-Fire Safety,

Did you know we perform air duct and HVAC Cleanings too?

11/21/2018 (Permalink)

Get your duct work inspected in your home or business

Ventilation systems are often the biggest culprit in poor indoor air quality. Make it a priority to inspect the ductwork of your home or business.

If your HVAC has been operating for some time without attention, it could be circulating one or more of the following:

  • Dust
  • Pollen
  • Odors
  • Dirt and debris
  • Other contaminants

SERVPRO of Kingston/New Paltz Professionals routinely inspect the heating, ventilation and air conditioning unit (HVAC).  Keeping them clean can extend the life of the equipment. This can in turn save you money and give you cleaner air to breathe.

However, duct cleaning is not always necessary. We will make recommendations about the best way to address any indoor air quality concerns. This can save you money and provide peace of mind on the health of your system.

The benefits of servicing your HVAC unit include:

  • Helps to restore peak energy efficiency.
  • May help to eliminate offensive odors.
  • Helps reduce the potential for mold growth.

For more information on HVAC and air duct cleaning, call SERVPRO of Kingston/New Paltz today, (845)255-4334.

SERVPRO of Kingston/New Paltz offers commercial cleaning services for all local businesses!

11/21/2018 (Permalink)

Call us today to get your business taken care of!

Did you know that SERVPRO of Kingston/New PALTZ offers cleanup & restoration services for commercial properties in Ulster County?

SERVPRO is here to help in any residential or commercial property! We have extensive experience at restoring commercial properties to preloss condition in a timely manner! We understand how crucial it is to be back up and running as soon as possible so we are available 24/7 at 845-255-4334 to help cleanup and restore water, fire & mold damages!

Did you know we are Large Loss Response Team certified?

The SERVPRO Disaster Recovery Team can provide help whether it’s a tornado, hurricane, blizzard or flood. The SERVPRO System has a network of strategically positioned storm teams on standby should a disaster strike near you. Available 24 hours a day and 365 days a year, we are prepared for the unpredictable.

Call 845-255-4334 for any questions or concerns!

SERVPRO of Kingston/New Paltz can take care of reconstruction services for all mitigation damages!

11/21/2018 (Permalink)

No matter the work needed, we'll make it "Like it never even happened."

We really are a one-stop shop! 

SERVPRO of Kingston/New Paltz is offering reconstruction services for all mitigation damages! No longer do you need to find someone else to perform your restoration portion of the water, mold or fire damage! After we come in and perform the cleanup services, we can smoothly transition into the reconstruction services to help restore your home or office back to preloss condition!

With our new Reconstruction division, we are excited to offer the following services during the reconstruction process: 

  • Structural repairs
  • Electrical
  • Plumbing
  • HVAC
  • Windows/Doors
  • Interior Design
  • Flooring Replacement (all types)
  • Ceilings
  • Roofing
  • Drywall
  • Siding
  • Exterior Finishes
  • Carpentry
  • Framing
  • Tile Work

Call today for more information 845-255-4334 or visit our Facebook Page for more pictures and posts!

Finding Fire Hazards in Your Home | SERVPRO® of Kingston/New Paltz

11/8/2018 (Permalink)

December is the month where the most candle fires have been reported.

No one likes thinking about the unfortunate possibility of seeing their home damaged by fire, but it’s a harsh reality for many Americans. One way to protect your home is by understanding fire hazards and being able to identify them. In this blog, we’ll be diving into two of the most common household fire hazards.

<h4caution-with-burning-candles:8bd100c662a994b6eb2a3584a3f4afeb">Use Caution With Burning Candles

Candles were the direct cause of 2 percent of reported home fires, with 3 percent resulting in death and 7 percent with injuries. There were an average of 24 home candle fires reported per day during that five-year period, with December having the most calls during the year for home candle fires.

Of all the candle fires during this time span, 37 percent started in the bedroom and were responsible for 36 percent of the associated deaths and 51 percent of the associated injuries.

Fire departments in the United States responded to an estimated 8,700 home structure fires a year that were started by candles, according to the National Fire Protection Association, over a five-year period from 2011 to 2015. In total, there were 82 deaths, 800 injuries and $295 million in direct property damage.

When burning a candle, be sure to keep it at least one foot away from flammable objects and in a sturdy holder that won’t easily tip over. Never use candles where oxygen is in use in the home, and always blow all candles out before leaving a room or going to bed.

<h4safe-when-smoking-indoors:8bd100c662a994b6eb2a3584a3f4afeb">Be Safe When Smoking Indoors

While cooking is the leading cause of home fires, smoking is the leading cause of home fire deaths. An estimated 17,200 home structure fires caused by smoking materials were reported in 2014, which includes cigarettes, pipes and cigars. Approximately 570 deaths, 1,140 injuries and $426 million in property damage were a result of those fires, per the Coalition for Fire-Safe Cigarettes.

If you’re a smoker, it is safest to smoke outside. Most deaths resulted from fires that began in living rooms, family rooms, or bedrooms.

Fire-safe cigarettes are the best option. Always keep deep, sturdy ashtray nearby while smoking.

Extinguish all cigarette butts and ashes in water or sand before disposal, keeping in mind that one out of four fatal victims of smoking-material fires is not the smoker whose cigarette started the fire but the innocent bystander.

<h4about-lesser-known-fire-hazards:8bd100c662a994b6eb2a3584a3f4afeb">Learn About Lesser-known Fire Hazards

While candles and smoking are two of the most common causes of home structure fires, there are also other lesser-known hazards that could be present in your home.

Some kinds of glassware in your home could be a fire risk. When placed in a window where sunlight passes through them, the concentrated ray could ignite flammable materials, which is why it’s best to move glass accessories away from windows.

Dust bunnies can also pose a fire risk when collecting near electrical sockets and floor heaters. Regular sweeping or vacuuming and cleaning hard-to-reach areas like behind the entertainment system can help prevent dust bunny buildup.

Also, check for loose outlets in your home. The movement of these electrical outlets could cause the wires connected to the outlet to become loose and create dangerous arcing.

Fire and smoke damage, as well as water from firefighting efforts, can be devastating to homes. If your home is damaged by fire or smoke, SERVPRO® of Kingston/New Paltz is here to help restore your home to its original condition.