Recent Why SERVPRO Posts

Puff Backs: A Nasty Hazard that can happen in your Kingston, Saugerties, Highland or New Paltz Home

1/28/2020 (Permalink)

An oil powered furnace covered in soot, debris and soot webs Don't try to clean a puff back yourself, most household products just can't do it. Call the experts at SERVPRO to get your house back to normal!

If you have an oil furnace, hot water heater or boiler, this is for you.

Have you ever seen a car backfire and there’s a dark plume of smoke behind it when that happens? When your hot water heater or furnace burners don’t ignite upon start up, this causes excess oil fumes to combust, basically an explosion of un-burned oil.  While this is a malfunction and should be fixed asap, the main problem is that this reaction can produce a large amount of smoke that will cause soot and debris to spread throughout your house, called a Puff Back.

Have you’ve noticed oily, black-looking webs on your ceiling? Those are soot webs, exactly the bi-product of a puff-back. If you think it’s only going to found in the areas where the vents might be, think again. The only thing soot is good at is traveling and hiding. Most likely you’ll start noticing an oily film or see blackish spots and more webs in other rooms too. Forced air systems will do just that, force the air everywhere along with whatever soot is hitching a ride.

Inhaling soot can be dangerous to your health, as it contains dirt, dust, chemicals, acids, and other harmful items. Inhaling those particles can lead to serious health issues. As much as you want to grab a sponge and get to work, most household cleaners can’t remove soot. The absolute safest and easiest course of action is to contact a professional restoration company.

Some Quick Tips-

-Turn off the furnace and call an HVAC specialist to fix the furnace.

- Don’t touch the soot and limit movement in the house. Don’t turn on fans or open windows, that will only force the soot to further move around your home.

-Don’t stay in the home if you really don’t need to. Cover your mouth and nose with a cloth if you must go inside for any reason. (Same for pets!). Do not eat or drink any exposed or uncovered food or beverages.

-Do call your insurance company and file a claim.

**Call SERVPRO of Kingston/New Paltz 24/7. Our trained experts will get to work immediately getting your home back to preloss condition. We’ll walk you through every step and work directly with your insurance company to help expediate the process. Program our number in your phone, (845)255-4334.

We’ll help make it “Like it never even happened.”

Frozen Pipes Can Lead to Serious Damage in Your Kingston Home!

1/13/2020 (Permalink)

A photo of a frozen copper pipe Just a few easy steps can help protect your home from frozen pipes this winter!

During the bitter cold of the winter months in Ulster County, frozen pipes are a serious concern we often get calls for. In fact, burst pipes are one of the biggest causes of water damage during the winter months, costing homeowners and insurance companies anywhere from $2,000 to over $10,000.

Why pipes freeze, why frozen pipes burst and how these factors can lead to water damage is an important part of keeping your household dry and warm during the wintertime. The understanding of the why is critical in doing your part to protect your home from water damages.

How Pipes Freeze? Why Do They Burst? 

When the weather is cold enough, the threshold is typically 20 degrees and under- any pipe can freeze. The most vulnerable are those pipes running through unheated areas such as exterior walls or basements, even pipes inside the home can become frozen if conditions are right (usually not maintaining a temperature above 55 in the home).

When the water inside the pipes begins to freeze, it can create issues as you will not be able to access running water. Additionally, pressure will begin to build behind the backup. If no effort is made to thaw them, the pressure inside will become too great and the pipe can actually burst open, leading to water damage. 

Ways Frozen Pipes Can Cause Water Damage 

Once a pipe bursts open, it often fails pipes further up the line, in between a closed faucet and where the blockage occurs and not where it’s frozen. This is usually inside a wall or under a sink, which may not be discovered immediately. This allows water to begin coursing through the breakage and flow freely through your home, often affecting more than one level and therefore increasing the likelihood of contaminants from building materials flowing through as well.

Easy Ways to Prevent Pipes From Freezing 

There are steps that homeowners can take to prevent their pipes from freezing and avoid costly water damage: 

  • If you are leaving for a long period of time, make sure the heat stays set to above 50 degrees. Arrange to have someone check on your home often, you don’t want to return to a block of ice.
  • Leave faucets on a slight drip so water is constantly running through the pipes, specially in non-insulated rooms like garages and basements.
  • Open cabinet doors in the kitchen and bathroom and ensure all the bedroom doors are open to increase airflow. 
  • Add insulation to exterior areas with water pipes and/or to the pipes themselves. Insulation is very inexpensive and only takes a few minutes to put on the pipes that are vulnerable.
  • Keep garage and cellar doors closed tightly if there are water lines inside. Consider extra window and door insulation in these specific areas to help keep the warmth in.

SERVPRO of Kingston/New Paltz has the experts in the Water Damage industry. We’re ready to help 24/7, call us whenever you need us at (845)255-4334!

More Than Just Flames: All The Ways Fire Can Damage Your Home or Business | SERVPRO® of Kingston/New Paltz

11/19/2019 (Permalink)

A living room area damaged by fire and coated with soot Looks can be deceiving! Fire, smoke and soot WILL travel anywhere in the home, even the furthest areas from the fire itself.

Whether they occur at your Saugerties home or your Kingston business, fires are a devastating occurrence. Despite how often house fires occur, there is often a lack of knowledge regarding what their cleanup entails and what exactly is damaged when a fire breaks out. 

Though rampant flames are what most thoughts of fire bring to mind, flames are not always what causes the most damage. Smoke, soot and water damage go hand-in-hand with fires, and it is important to work with a restoration company that understands how to handle all of these things when seeking fire restoration. 

The Multiple Types of Damage That Fires Can Cause-

1. Smoke Damage Smoke inhalation is the No. 1 cause of fire-related deaths, and smoke damage is also one of the most severe ways a building can be impacted after a fire. Smoke can seep into everything, damaging furniture, walls, flooring and even jewelry. Even for areas not physically touched by the flames, paint discoloration, corroded appliances and unbearable odors are all common following a fire due to the impact the smoke can have. 

2. Soot Damage Soot is a pervasive, dangerous substance that can cover nearly any material in a layer of extremely hazardous film. Soot is the deposit that smoke leaves behind, which often contains many dangerous chemicals as a result of the burning of plastics and other materials. Not only can soot linger on items, but it can also infiltrate the ducts of the HVAC system in a home or business, leading to contaminated air quality that results in health issues. Because of this, getting professional remediation and restoration after a fire is highly recommended in order to remove any harmful soot deposits from the building. 

3. Water Damage Whether it is from firefighting efforts or automated sprinkler systems, water damage and fire damage are often intertwined quite closely. Not only can water damage result in more damage to susceptible items such as electronics, but it can also result in mold growth if it is not thoroughly and professionally removed. Though putting out the fire by any means necessary should always be the #1 concern, it is important that cleanup is done properly in order to mitigate as much damage as possible after the fact. 

If your home or business has been impacted by a fire, we are here to help! Contact us 24/7 for residential or commercial fire restoration.

Don’t Clean Up Soot by Yourself, Leave That to SERVPRO of Kingston/New Paltz

11/15/2019 (Permalink)

The hallway of a home heavily soiled with soot and debris from a fire. Don't try to clean any soot stains from fires or puff backs by yourself, leave it to the team from SERVPRO of Kingston/New Paltz!

DIY home improvements make great weekend projects for the entire household. However, not everything can be tackled on your own, even for the handiest of homeowners.

If you’ve been affected by a fire or if your oil burner malfunctioned and caused a puff back, it can be tempting to immediately start the restoration process, but this can often hurt more than it helps. It’s not easy to understand the degrees of cleaning that go into soot removal. That’s why we’ve listed three reasons it should not be something you should tackle by yourself:

  1. Soot Won’t Stay Put-Because soot goes airborne, it doesn’t remain contained to the area the fire originated in. Soot travels into crevices, nestles on ceilings and even infiltrate your HVAC system. Additionally, absorbent things such as fabrics, carpets or upholstery are a soot magnet. While it might be tempting to launder these items and scrub down the walls right away, improper cleaning can lead to ruining your belongings beyond repair. Soot from a puff back tends to be mixed with oil making it for a much harder mess to clean up.
  2. Soot Composition Can Vary-Because every fire is different, soot can vary greatly in its composition. While some soot has a powdery texture, others can be thick and viscous. Appearances can be deceiving, and it’s impossible to know what type of soot you’re dealing with before you interact with it. Soot from a puff back tends to be mixed with oil making it for a much harder mess to clean up.

Additionally, soot from fires and puff backs contain noxious odors that are difficult to truly get rid of. Tackling soot without knowing what type is on your hands means you run the risk of making it worse and leading to more costly damage to remedy.

  1. Soot Can Contain Toxic Chemicals-Fires require chemicals to stay active, and all of those chemicals are contained in soot. Carbon dioxide, oxygen and nitrogen are big factors, but there are also chemicals released from every material that was affected by the flames. Materials such as plastics, textiles and paint can be extremely toxic once heated, and improper soot cleaning causes these toxins to be re-released into the air. These toxins are not safe to continue to breathe in and can cause health hazards.

SERVPRO of Kingston/New Paltz has specially trained and experienced fire damage and puff back technicians available 24/7 to get your damaged home back to preloss condition efficiently and effectively.

If you’ve been affected by a fire, don’t risk a DIY disaster. SERVPRO® of Kingston/New Paltz has a restoration team that can get your life back to normal, faster. We’ll make it “Like it never even happened.”

How Different Storms Can Damage your Kingston Home | SERVPRO® of Kingston/New Paltz

11/13/2019 (Permalink)

A tree fallen against a house causing structural and roof damage. Few things are more unpredictable than a storm. Give us a call to remedy any kind of storm damage you may suffer.

We all have our favorite weather channel, station or app on our phones. It’s true that no one can predict to 100% what a storm will do, but it’s important to take weather advisories seriously every time they are issued. Weather and atmospheric conditions vary greatly and change by terrain, temperature, location and other factors so no two thunderstorms are the same. Though some might pass through and bring gentle showers, others can cause extreme amounts of damage in a short time. You might hear of your friend down the road getting inundated by a weather system when you’ve gotten barely a thunderstorm.

The effects of a severe storm can range from mild to severe, and it is important to know what your homeowners insurance policy will cover and won’t as well as to prepare for when hazardous weather is coming your way. 

To give homeowners in Highland, New Paltz, Saugerties and Kingston an idea of what to expect when severe weather is forecasted, here are the 4 most common types of storm damages that can happen to a home

Lightning Damage Lightning strikes occur around 25 million times each year, and yes- it is possible for lightning to strike the same place twice. When lightning strikes a home, it can cause fires, electrical issues and structural fractures. If your home is struck by lightning, having an expert inspection by a fire department, building inspector and electrician is key as lightning damage could also increase your chances for electrical fires in the future. 

Hail Damage Hail is caused when the storm pushes rain clouds upward enough that the water droplets are frozen solid before passing through to the ground. Hail damage is commonly considered for cars that are parked outside, but it can also wreak havoc on a house’s roof, drainage systems and can even break windows if conditions are right. 

Flood Damage Flooding is one of the most dangerous things that storms can lead to. While thunderstorms typically cause what are known as flash floods, they can also lead to more long-term flooding if conditions are right. Flood damages can be detrimental to a home and its contents and cause hazardous conditions for those in affected areas. It’s critical to know what flood insurance you do have and don’t have before it happens. Call your insurance agent today to get clarity.

Wind Damage In some cases, severe storms can have winds as significant as a tornado would, yet they often last much longer. We all can remember a “straight line storm” that was thought to be a tornado by the shear damage it left. Severe weather can cause damage beyond recognition, especially if they face an open area or are in a spot where they might be particularly vulnerable to winds. Fires can be ignited; glass and debris can be airborne, and the structure could be dangerous. Seek shelter immediately somewhere else until the area is deemed safe by officials.

SERVPRO of Kingston/New Paltz are storm damage specialists.If you’ve sustained any storm damage to your Ulster County home, call us 24/7 to get your restoration process started right away!

SERVPRO of Kingston/NEw Paltz Offers Full Damage Reconstruction Services!

11/7/2019 (Permalink)

A room completely taken down to the studs from water damage, only the wooden frame is still standing. We offer all phases of the reconstruction process in addition to damage remediation!

SERVPRO of Kingston/New Paltz has long been known for being the LOCAL experts at restoring fire and water damaged homes, cleaning up sewage backups and biohazards as well as being one of the few in the area that are certified in mold remediation, but we also have a complete Reconstruction Department as well!

Water damage and sometimes secondary mold damage can really destroy sheet rock and insulation inside the walls of your Saugerties home. Of course, we’ll handle all the cleanup but now there’s no need to find another company to put it all back together, WE’VE GOT THIS!

Fire, smoke and water is detrimental to the structure of your home or business. SERVPRO of Kingston/New Paltz has the expertise, state of the art equipment and cleaning products to get you back to normal but we can also rebuild any part of damaged areas!

Sure, we’ve got your back for any of these problems and will take care of them the right way, but what happens next? Our rebuilding teams will assist you with all your reconstruction needs, work with your insurance company and customize a plan specific to your plans, no need to go to another company and start all over again with someone who doesn’t know what you’re needing.

We’re excited to be able to offer the following reconstruction services:

  • Structural repairs
  • Framing
  • Carpentry
  • Electrical
  • Plumbing
  • HVAC
  • Windows/Doors
  • Interior Design
  • Tile Work
  • Flooring and Carpeting
  • Ceilings
  • Roofing
  • Drywall
  • Siding
  • Exterior Finishes

We’ve been the locally owned and operated restoration business that the Ulster County home and business owners have come to count on for over 25 years, let us now help you with EVERY PHASE of your damage, no matter the size.

Take a look at our Facebook and Google pages for photos, blogs and info! Give us a call today at 845-255-4334, let us make it “Like it never even happened.”

Why Your Best Choice for Damage Restoration is SERVPRO of Kingston/New Paltz

11/5/2019 (Permalink)

A wall outlet with a plug on fire Choose the best in the industry for all of your residential or commercial restoration needs, we're faster to any size disaster!

If you’re dealing with fire, water, storm or mold damage to your home or office, figuring out what your next steps should be can be overwhelming and stressful. Even with the rate of natural disasters continuing to rise, it’s hard to imagine these situations happening to you and your family.

The good news is that we have over 25 years of experience in all types of damage restoration in the Hudson Valley and know exactly what to do to get you back to normal effectively and efficiently.

Our approach to restoration is dynamic, and customized to each person. No 2 damages are alike but you can rest assured you will get a quick response by trained professionals with state-of-the-art equipment any time you call. Our damage remediating specialists are available for emergencies 24 hours a day, 7 days a week.

Why you should choose SERVPRO of Kingston/New Paltz for all your restoration needs? 

A Quick Damage Response Time- When it comes to any type of damage to a residential or commercial building, quick response time is crucial. Fire, water and storm damages are all best treated early on to prevent the damage from becoming worse or causing secondary damages, which is why we prioritize our response time to get to you. When you call our 24-hour emergency line, we will answer immediately and get your restoration process set in motion quickly. 

In a large storm or disaster event, SERVPRO of Kingston/New Paltz has the resources at our fingertips comprised of the best of the best in the industry. Our large-loss specialists are stationed throughout the country to handle any size disaster. No damage is too small or too large for our experts!

Technicians That are Leaders in Restoration- Our damage technicians are responsible for helping you reclaim your home, which is why we invest heavily in their training and ensure they are leaders in their field. The Institute of Inspection Cleaning and Restoration Certification (IICRC) provides the industry standards for what restoration technicians should know, which our team studies heavily in addition to the extra SERVPRO® training they receive. 

State-of-the-Art Restoration Equipment- When it comes to restoration for your home or office, you want the assurance that you are getting access to the best equipment and products available, which we can provide. Whether we are dealing with water extraction, sewage spills, smoke and odor removal or mold remediation, we have the best equipment and perform the job correctly the first time. The IICRC provides guidelines for equipment types, which we are sure to heed in order to ensure that our technology fleet is fully up to date. 

If you ever suffer fire, water, sewage, storm or damage of any kind in your home or business, Give us a call! We are here 24/7 to get the restoration process set in motion for you. We’re here to help and will make it “Like it never even happened.”

The silent fire hazard lurking in your Kingston home

11/4/2019 (Permalink)

A dryer vent pipe on fire Getting your dryer vents professionally cleaned is an easy step in fire prevention.

Getting the laundry done is just another mundane task. However, every year firefighters across the country respond to around 17,000 home fires caused by clothes dryers, according to the Building Performance Institute.

A scary 34% of these fires is caused by an accumulation of lint, the simple task of not cleaning the lint trap in your Ulster County home can set you up for a dangerous situation that can be far more serious than decreased performance caused by constricting a dryer's duct work.

Take a look at these best practices to ensure safety in the laundry room:

  • Read the manufacturers’ instructions and warnings upon installation and be sure that your dryer is installed by a knowledgeable professional and that the correct electrical plug and outlet are used
  • Clean the dryer lint filter before and after each load of laundry
  • Clean the filter with a nylon brush at least once every six (6) months or more often if it becomes clogged.
  • Completely clean lint out of the vent pipe every three (3) months.
  • Check occasionally through the venting system behind the dryer to ensure it isn’t damaged.
  • Put a cover on outside wall dampers to keep out the elements.
  • Ensure the outdoor vent cover opens when the dryer is on.
  • Consider having SERVPRO of Kingston/New Paltz clean your dryer venting. It’s easy, reasonably priced and will help ensure safety.

If you’re interested in scheduling a cleaning or if your family has experienced a fire of any kind and needs help restoring your home, SERVPRO® of Kingston/New Paltz is here to help 24/7! Give us call at 845-255-4334, we’ll make it "Like it never even happened."

Think about winter prep in the fall for your Saugerties or Highland home

11/4/2019 (Permalink)

A home window with ice and condensation built up around the inside. Get your home winter ready to help avoid damages from the cold temps.

Sure, you have a pretty good idea of what your family needs for the winter months in Ulster County, but consider what your home needs to keep it running in the cold temps as well. Some simple home strategy in the fall months can help avoid a very costly and inconvenient experience in your Ulster County home this winter.

Creating a list of to-dos’ around the house before winter comes can be a reliable source that you’ll come to count on.

Important things to include:

-Winter heating costs- It’s a great idea to put some savings aside for unexpected issues like plumbing failures, fireplace problems, heating system malfunctions and pipe issues.

-Windows and doors can really cause drafts in the winter, especially in older homes. Don’t forget the basement and check everything for drafts and insulate or seal as needed. Put in storm windows and doors if you have them.

-Consider hiring a professional to perform a furnace inspection as well as having the dryer vents and duct work cleaned and to check the fireplace. We recommend these services on a yearly basis.

-Drain any water from outdoor faucets, spigots, hoses and sprinklers. Locate water sources if they need to be shut off in an emergency. Use heat tape on problem pipes inside the home to help prevent them from freezing.

-Use caulking or weather stripping around entry points if any pipes or ducts travel through an exterior wall.

Some solid prep work in the fall can really help in the long and short run of things. Not just peace of mind for safety and security, but for your wallet too.

SERVPRO of Kingston/New Paltz is here to help in any fire or water damage situation, our crews are here 24/7 for your emergencies. Give us a call, we’re faster to any size disaster!

Building Your Family’s Emergency Kit | SERVPRO® of Kingston/New Paltz

8/22/2019 (Permalink)

A large backpack filled with essentials to pack in case of weather-related disaster. Having a well-stocked emergency kit offers peace of mind in a very stressful situation.

Having an emergency kit that is fully stocked and ready can make such a big difference in your survival during a disaster at your Ulster County home. When a weather emergency strikes, there might not be time to gather your supplies before heading to a basement or other safe space.

Many experts suggest that your emergency kit contain at least 72 hours of provisions and some necessities such as personal hygiene supplies and emergency radios. Keep in mind, that it’s also a smart idea to fill up the gas tanks on your vehicles beforehand, many alerts come with enough time to get to a gas station.

The Basic Emergency Kit:

While every emergency kit should be for your individual needs and considerations, to build a kit with the bare necessities, this is what the American Red Cross recommends:

  • At minimum, one gallon of water per person per day for at least three days
  • A three-day supply of non-perishable food per person
  • Plenty of portable cell phone and electronics chargers and cords.
  • A battery-powered radio for local alerts and a NOAA Weather Radio for national alerts
  • Flashlights for each person
  • A well-stocked first-aid kit
  • Any prescription medications your family members may require
  • A surplus of batteries for the flashlights
  • Dust masks for filtering debris-filled air
  • Paper towels, garbage bags, hand sanitizer and any other personal hygiene supplies
  • A non-electric can opener and utensils for food
  • Local maps of the area with shelters clearly marked
  • Important personal and financial documents sealed in a plastic Ziploc bag

Other Suggestions of Supplies:

The items above are an ideal place to begin, but if you have the space and ability to build out a larger kit, there are some additional items you may want to include:

  • Tools such as wrenches, hammers, nails and pliers
  • Plywood in case it is necessary to barricade doors or windows
  • Duct tape and plastic sheeting in case an impromptu shelter needs building
  • Solar-powered chargers for using electronics long-term
  • Weather-appropriate spare clothes
  • Thin, camping-style blankets, small carry-along pillows
  • Unscented bleach, which can be used as a disinfectant or water purifier
  • A deck of playing cards, a few board games, pens and paper
  • Cash and coins

If you have sustained water or storm damage, SERVPRO® of Kingston/New Paltz is always here to help. Our trained technicians are available 24/7, we’re faster to any size disaster.

We ARE your ONE STOP SHOP for all the remediation, repairs and rebuild your home needs!

5/6/2019 (Permalink)

Fire, water, mold, reconstruction! One call to us is all it takes~

You know SERVPRO of Kingston/New Paltz for being the LOCAL experts at restoring fire damaged homes to preloss condition, getting the smell of smoke out of everything, drying out, and rebuilding the water-damaged floors and walls, and being one of the few in the area that are certified to remove mold of all types, but we also offer FULL RECONSTRUCTION services too!

Water damage in the bathroom of your Highland home? Maybe your furnace backfired and now you have soot all over your Saugerties living room? Fire or smoke damage at your New Paltz property? Did that leaky pipe turn into mold issue in your kitchen in Hurley?

Sure, we’ve got your back for any of these problems and will take care of them the right way, but what happens next? Our rebuilding teams will also help you with all your reconstruction needs, no need to go to another company and start all over again with someone who doesn’t know what you’re needing.

Some of our reconstruction services are:

-Structural repairs, framing, drywall, ceilings, and all types of flooring

-Carpentry, cabinets, tile, windows, and doors

-Interior design and exterior finishes

-Electrical, plumbing and HVAC

There is nothing we can’t do to help you get your life back to normal. SERVPRO of Kingston/New Paltz is the locally-owned and operated company that is with you every step of the way to make any damage feel “Like it never even happened.”

Kingston/New Paltz home or business owners! Do you know the 3 Categories of contaminated water?

4/3/2019 (Permalink)

This is most certainly not plain, old water. This is Category 2 water!

When dealing with water damage in your Kingston/New Paltz home or business, there are a lot of things to think about.

One of the key questions our experts will need to know is if the water affected more than one area or floor? It’s important for us to know what we might be working with and if contaminated water is part of it. This might not be the case for your loss, but our Production Managers will determine the extent when they’re onsite.

There are 3 categories of contaminated water that we take into consideration:

Category 1: Source of water that does not pose substantial threat to humans and classified as "clean water". Things like a broken water supply line, tub or sink overflows or appliance malfunctions are generally a Category 1.

Category 2: Contains a significant degree of chemical, biological or physical contaminants and can cause discomfort or sickness when consumed or even exposed to. Known as "grey water". This type carries microorganisms and nutrients of micro-organisms. Examples are toilet bowls with urine (no feces), sump pump failures, and water discharge from dishwashers or washing machines.

Category 3: Known as "black water" and is grossly unsanitary. This water contains polluted agents, harmful bacteria and fungi, and can cause severe discomfort or sickness. These contaminated water sources that affect the indoor environment and includes water sources from sewage, seawater, rising water from rivers or streams, ground surface water or standing water. Category 2 Water or Grey Water that is not promptly removed from the structure and/or have remained stagnant may be re-classified as Category 3 Water. Toilet back flows that originates from beyond the toilet trap is considered black water contamination no matter what color it is or what content is in it.

This photo is an example of water damage that started in the 3rd floor of the home, traveled through sheet rock, insulation and hard wood floors (which have laminate on them) and finally came out through the ducts in the basement. This water was classified as Category 2 as it was loaded with physical contaminants.

Our water damage remediation experts at SERVPRO are certified by the Institute of Inspection Cleaning and Restoration Certification and follow precise protocols and procedures for cleaning and disposing of this contaminated water.

Water damage? Call SERVPRO of Kingston/New Paltz at (845)255-4334 and we’ll be by your side through it all. We’ll get you the answers you need and the team of experts on the job quickly and help ease the stress of the situation. Our team is faster to any size disaster!

We Understand the Value of a Fast Response to Disasters | SERVPRO® of Kingston/New Paltz

3/22/2019 (Permalink)

The longer the damage sits, the higher the costs can be.

When facing the results of disaster that has struck your home or business, you don’t have time to spare. When it is your home or livelihood on the line, you don’t want to wait for cleanup and restoration—you need it right away.

We understand just how important a fast response is, which is why responding faster to any size disaster is more than just a slogan to us.

The Importance of Getting There Fast

When your belongings or business are on the line, time is not a luxury you have regarding disaster cleanup. In fact, time can work against you when water damage is involved, which can happen through anything from flooding, appliance and/or plumbing failures, and storm damage to water used to extinguish fires.

The walls, floors, upholstery and your belongings fall victim to the water as it only takes mere minutes for water to spread throughout your property, where it will saturate everything in its path.

The effects of water damage within the first 24 hours include:

  • Drywall beginning to swell and break down
  • Metal surfaces beginning to tarnish
  • Furniture beginning to swell and crack
  • Dyes and inks from cloth and paper items spreading and staining
  • The beginning of a musty odor

The damage continues to worsen as time goes on. Between 48 hours and a week later, you could begin to see:

  • The growth and spreading of mold and mildew
  • Swelling and warping of doors, windows and studs
  • Metal beginning to rust and corrode
  • Paint beginning to blister
  • Wood flooring swelling and warping
  • The possibilities of serious bio-hazard contamination

If you wait longer than a week, water damage that is left unchecked can lead to a longer restoration time and higher costs, as well as impact the structural safety of the building.

How We Can Help

Our trained cleanup and restoration specialists can be dispatched to your property or business at any time, no matter what day or time it is.

We can provide an immediate response to any size disaster, which can help minimize the damage and help keep the cleaning and restoration costs manageable.

As a locally owned and operated franchise, we are close at hand, ready to respond whenever the call comes in. A major perk of being part of a national network of over 1,700 franchises is that we have access to more resources for the cleanup and restoration projects that may be larger or stem from major storm situations.

Remember, if you need us, we’ll be there—no matter the time or day. The team of highly trained restoration experts at SERVPRO® of Kingston/New Paltz is available for emergency cleanup and restoration services 24 hours a day, seven days a week. Call us at (845)255-4334.

SERVPRO is helping to protect the environment by using Environmentally Friendly Cleaning Products!

1/7/2019 (Permalink)

More than ever, it's important to protect our environment, SERVPRO is using cleaning materials made from earth-friendly raw materials.

Did you know SERVPRO® offers “GREEN” alternatives for some of our products? SERVPRO® is a proud member of the EPA’s Design for Environment initiative (EPA/DFE).The EPA/DFE has established a set criteria for formulating environmentally friendly cleaning products. The initiative is designed to allow chemical formulators (such as our very own in-house chemists) a resource to formulate environmentally friendly cleaning products using environmentally friendly raw materials.

Some of the "Green" products SERVPRO® offers are:

Benefect® Botanical Disinfectant

SERVPRO® All Surface Green Clean

SERVPRO® Carpet & Upholstery Green Clean

SERVPRO® Window Green Clean

Contact us for more product information! SERVPRO of Kingston/New Paltz, 845-255-4334.

Kingston/New Paltz residents: Follow these safety tip if you expect mold

11/30/2018 (Permalink)

If you see mold, leave it alone and call us!

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of Kingston/New Paltz for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of Kingston/New Paltz specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today – 845-255-4334. We'll help make it "Like it never even happened."

SERVPRO of Kingston/New Paltz is your go-to for any water damage!

11/21/2018 (Permalink)

Set your thermostat to at least 55 degrees if you're going to be away during the winter months.

It's starting to get very cold out there and winter is almost upon us! Don't be caught with broken pipes and water throughout your home! Here are some tips from the Insurance Information Network of California (2013) to prevent this from occurring:

1. Disconnect all garden hoses and other outside hose connections. If possible, use an indoor valve to shut off and drain water from pipes leading to outside faucets. 

2. Insulate all exposed pipes located in your basement, under your home, on outside walls or in attics. For pipes with northern exposures, use heat tape according to the manufacturer's instructions. (Improper usage may cause a fire.) 

3. Set the thermostat to at least 55 degrees even when your home is vacant or unoccupied during the winter. If you plan to be away during cold-weather months, have someone regularly check your home to make sure it's staying warm enough to prevent freezing. 

4. Winterize sprinkler systems according to the manufacturer's recommendations. Blowing out excess water with a compressor may be the best way to prevent frozen and broken pipes. If you have a swamp cooler, winterize it by disconnecting the water source and clearing the line. 

5. Very important tip is knowing how to shut off the water supply if a pipe bursts. Quick action can minimize damage significantly!

SERVPRO of Kingston/New Paltz can help take care of any type of water damage, call us 24/7 at 845-255-4334.

Important Fireplace Safety tips from SERVPRO of Kingston/New Paltz

11/21/2018 (Permalink)

Call SERVPRO of Kingston/New Paltz for any kind of fire damage, we'll make it "Like it never even happened."

When the colder temperatures start to set in, many homeowners will turn to their fireplace, wood or pellet stoves as an additional heat source. While fireplaces can provide warmth and comfort, if you are not careful, they can also be a hazard. Keep in mind the following precautions to help ensure a safe winter season.

Keep Your Chimney Fireplaces and Wood Stoves Clean

  • Have your chimney, fireplace, wood or pellet stove inspected and cleaned by a licensed chimney specialist. They should be maintained annually to help ensure they are functioning safely and efficiently. 
  • Be sure to keep the area around the hearth clear of debris, decorations and any other combustible materials.
  • If you have a wood burning, insert or pellet stove, refer to the manufacturer’s instructions for additional guidance related to operation and venting.
Keep Fires Burning Safely
  • Be sure the flue is open before lighting your fire to help ensure the fireplace will vent properly. Do not close your damper until you are sure the fire is out.
  • When starting a fire, only use a match or commercial firelighter. Never use flammable liquids to start a fire.
  • Glass doors of a fireplace should be kept open while burning a fire. This allows the fire to receive enough air for complete combustion and to help reduce creosote build-up in the chimney.
  • Metal mesh screens should remain closed whenever your fireplace is in use to help keep embers in the fireplace.
  • Only use dry wood in your fireplace. Wet wood can increase creosote buildup, which can lead to chimney fires.
  • Do not burn plastic because it can release toxic chemicals and cause damage to your chimney, fireplace or wood stove.
  • Never burn a Christmas tree in your fireplace as the sparks from the burning needles can increase the risk for a chimney fire. Also, do not burn cardboard boxes, wrapping paper or trash in your fireplace.
  • Never leave a fire in a fireplace unattended. Before leaving the house or going to bed, you should make certain to fully extinguish the fire.
  • Allow ashes to cool completely before disposing of them — ashes can take several days to cool completely. Never empty ashes directly into a trash can. Instead, place ashes in a covered metal container located at least 10 feet1 away from your home and any other building.
Keep the Outside of Your Home and Your Chimney Safe
  • Firewood should be stacked at least 30 feet away from your home.2
  • Your roof and chimney should be kept clean of leaves, pine needles and other debris. Prune trees and branches to keep them away from your chimney.
  • Install a chimney cap with spark arrester to help keep debris, leaves, branches and animals out, and to help prevent burning embers or sparks from escaping and creating a fire hazard.
Keep the Inside of Your Home Safe with Smoke and Carbon Monoxide Detectors to help make your winter even safer, we recommend that you take the time to test your smoke and carbon monoxide detectors. A smoke detector is the most effective way to detect smoke from a fire and signal an alarm so that you can get you and your family out safely. A carbon monoxide detector can alert you to the buildup of this dangerous odorless and colorless gas. Make sure you test the detectors monthly, and after you change the batteries to ensure they work properly.
1 National Fire Protection Association. (2015). Wood and Pellet Stove Safety. PDF accessed from
2 National Fire Protection Association. (2015). Wildland Fire Safety. PDF accessed from

(Reference: The Travelers Companies, Prepare & Prevent-Individuals-For Households-Fire Safety,

Did you know we perform air duct and HVAC Cleanings too?

11/21/2018 (Permalink)

Get your duct work inspected in your home or business

Ventilation systems are often the biggest culprit in poor indoor air quality. Make it a priority to inspect the ductwork of your home or business.

If your HVAC has been operating for some time without attention, it could be circulating one or more of the following:

  • Dust
  • Pollen
  • Odors
  • Dirt and debris
  • Other contaminants

SERVPRO of Kingston/New Paltz Professionals routinely inspect the heating, ventilation and air conditioning unit (HVAC).  Keeping them clean can extend the life of the equipment. This can in turn save you money and give you cleaner air to breathe.

However, duct cleaning is not always necessary. We will make recommendations about the best way to address any indoor air quality concerns. This can save you money and provide peace of mind on the health of your system.

The benefits of servicing your HVAC unit include:

  • Helps to restore peak energy efficiency.
  • May help to eliminate offensive odors.
  • Helps reduce the potential for mold growth.

For more information on HVAC and air duct cleaning, call SERVPRO of Kingston/New Paltz today, (845)255-4334.

SERVPRO of Kingston/New Paltz offers commercial cleaning services for all local businesses!

11/21/2018 (Permalink)

Call us today to get your business taken care of!

Did you know that SERVPRO of Kingston/New PALTZ offers cleanup & restoration services for commercial properties in Ulster County?

SERVPRO is here to help in any residential or commercial property! We have extensive experience at restoring commercial properties to preloss condition in a timely manner! We understand how crucial it is to be back up and running as soon as possible so we are available 24/7 at 845-255-4334 to help cleanup and restore water, fire & mold damages!

Did you know we are Large Loss Response Team certified?

The SERVPRO Disaster Recovery Team can provide help whether it’s a tornado, hurricane, blizzard or flood. The SERVPRO System has a network of strategically positioned storm teams on standby should a disaster strike near you. Available 24 hours a day and 365 days a year, we are prepared for the unpredictable.

Call 845-255-4334 for any questions or concerns!

SERVPRO of Kingston/New Paltz can take care of reconstruction services for all mitigation damages!

11/21/2018 (Permalink)

No matter the work needed, we'll make it "Like it never even happened."

We really are a one-stop shop! 

SERVPRO of Kingston/New Paltz is offering reconstruction services for all mitigation damages! No longer do you need to find someone else to perform your restoration portion of the water, mold or fire damage! After we come in and perform the cleanup services, we can smoothly transition into the reconstruction services to help restore your home or office back to preloss condition!

With our new Reconstruction division, we are excited to offer the following services during the reconstruction process: 

  • Structural repairs
  • Electrical
  • Plumbing
  • HVAC
  • Windows/Doors
  • Interior Design
  • Flooring Replacement (all types)
  • Ceilings
  • Roofing
  • Drywall
  • Siding
  • Exterior Finishes
  • Carpentry
  • Framing
  • Tile Work

Call today for more information 845-255-4334 or visit our Facebook Page for more pictures and posts!

Finding Fire Hazards in Your Home | SERVPRO® of Kingston/New Paltz

11/8/2018 (Permalink)

December is the month where the most candle fires have been reported.

No one likes thinking about the unfortunate possibility of seeing their home damaged by fire, but it’s a harsh reality for many Americans. One way to protect your home is by understanding fire hazards and being able to identify them. In this blog, we’ll be diving into two of the most common household fire hazards.

<h4caution-with-burning-candles:8bd100c662a994b6eb2a3584a3f4afeb">Use Caution With Burning Candles

Candles were the direct cause of 2 percent of reported home fires, with 3 percent resulting in death and 7 percent with injuries. There were an average of 24 home candle fires reported per day during that five-year period, with December having the most calls during the year for home candle fires.

Of all the candle fires during this time span, 37 percent started in the bedroom and were responsible for 36 percent of the associated deaths and 51 percent of the associated injuries.

Fire departments in the United States responded to an estimated 8,700 home structure fires a year that were started by candles, according to the National Fire Protection Association, over a five-year period from 2011 to 2015. In total, there were 82 deaths, 800 injuries and $295 million in direct property damage.

When burning a candle, be sure to keep it at least one foot away from flammable objects and in a sturdy holder that won’t easily tip over. Never use candles where oxygen is in use in the home, and always blow all candles out before leaving a room or going to bed.

<h4safe-when-smoking-indoors:8bd100c662a994b6eb2a3584a3f4afeb">Be Safe When Smoking Indoors

While cooking is the leading cause of home fires, smoking is the leading cause of home fire deaths. An estimated 17,200 home structure fires caused by smoking materials were reported in 2014, which includes cigarettes, pipes and cigars. Approximately 570 deaths, 1,140 injuries and $426 million in property damage were a result of those fires, per the Coalition for Fire-Safe Cigarettes.

If you’re a smoker, it is safest to smoke outside. Most deaths resulted from fires that began in living rooms, family rooms, or bedrooms.

Fire-safe cigarettes are the best option. Always keep deep, sturdy ashtray nearby while smoking.

Extinguish all cigarette butts and ashes in water or sand before disposal, keeping in mind that one out of four fatal victims of smoking-material fires is not the smoker whose cigarette started the fire but the innocent bystander.

<h4about-lesser-known-fire-hazards:8bd100c662a994b6eb2a3584a3f4afeb">Learn About Lesser-known Fire Hazards

While candles and smoking are two of the most common causes of home structure fires, there are also other lesser-known hazards that could be present in your home.

Some kinds of glassware in your home could be a fire risk. When placed in a window where sunlight passes through them, the concentrated ray could ignite flammable materials, which is why it’s best to move glass accessories away from windows.

Dust bunnies can also pose a fire risk when collecting near electrical sockets and floor heaters. Regular sweeping or vacuuming and cleaning hard-to-reach areas like behind the entertainment system can help prevent dust bunny buildup.

Also, check for loose outlets in your home. The movement of these electrical outlets could cause the wires connected to the outlet to become loose and create dangerous arcing.

Fire and smoke damage, as well as water from firefighting efforts, can be devastating to homes. If your home is damaged by fire or smoke, SERVPRO® of Kingston/New Paltz is here to help restore your home to its original condition.