What our Customers say...
SERVPRO was amazingly responsive. When our basement flooded during a bad rainstorm late at night, SERVPRO was here by midmorning, cleaning up the basement and setting up dehumidifiers to help dry the basement out. Their employees were very polite, punctual and thorough. I would absolutely recommend them!
Thank you, Amy! Thanks to the whole team for going above and beyond with helping us!
I just wanted to tell you that the techs were great, they worked so hard and were pleasant, careful and respectful.
You run a great organization and I have so appreciated all the work that you and the various crews have done to make my home whole and clean again.
These are tough times, be safe and healthy.
Under current situation, you guys came and helped make us comfortable. I will gladly recommend your company to others. Thank you for bringing these guys, a job well done!
Ben and your team did a great job here yesterday with the carpet removal. We really liked them both a lot and they left the place extremely clean and tidy!
I am writing to recognize Wanda Grinder, she came to the rescue when we had a septic backup.
While I was familiar with SERVPRO’s services a friend suggested I call Wanda directly to ensure a team was expedited quickly and efficiently. My experience with Wanda was nothing less than exceptional. I was in a total state of panic, Wanda was calm but had a strong sense of urgency while being extremely compassionate. She gave direction on what I needed to do with my insurance company, and recommended a septic service provider because the plumber was not resolving the issue. She had her contact reach out to me immediately, had him onsite resolving the issue all within a couple of hours. She stayed in contact with me throughout to ensure we didn’t need anything else, and made sure the SERVPRO team was deployed as soon as we were ready. It was an extremely stressful situation for many reasons and Wanda made me feel totally supported. As an account management/customer service professional I truly value and recognize when someone goes above and beyond. I would also be remiss if I did not acknowledge Gil Ortiz who was very thorough and helpful, and the team that was onsite that did the cleaning (unfortunately I don’t recall these names but hopefully you can reference internally). They were all also very professional and provided superior service. While I hope not to have another disaster I would highly recommend Wanda and SERVPRO to family and friends.
Great experience, not only priced better but did not use scare tactics like the competitor did and appreciated all the time that Gil Ortiz and George and the crew took to explain everything. Very happy with the cleaning process and was thrilled with the detail!
A wonderful job by a great crew of people! Thank you to everyone for a job well done! Tremendous job, great company!
I was very impressed with my interactions and received excellent feedback from my onsite contact.
Outstanding cleaning capabilities!
-Roseann, Property Manager
Rama was a consummate professional throughout this entire ordeal. He was courteous, caring of our property, thorough in all aspects of the mitigation and respectful. There were no questions that went unanswered and he did not make us feel like we were asking too many questions. Additionally, Rama helped educate us on the products he was using.
Thank you for making it easy!
Appreciated the team. They calmed me down during a stressful time.
Outstanding- prompt, courteous, detail-oriented and professional. Well done!
Very happy with the mold cleaning job in my bathroom, everyone was on time and professional.
You can't even tell there was a sewage leak in the basement! Never thought the smell would come out but these guys were professional and got right to work. They explained what the process was and what to expect, I am relieved. Thank you!- DJ
Highly recommend these guys, we can't even tell there was ever a fire! Even though it was small, smoke and soot got into everything, but SERVPRO took care of every inch and was with me through the process and we are grateful.
Can not say enough about Ben and Luigi, they were amazing! My attic was in rough shape and needed to be cleaned out. They were meticulous about protecting my floors downstairs too. They were both efficient, professional and courteous.
I needed to my dryer vent cleaned out, they made this so easy. I found them online, called and scheduled a time. It was done quickly, no muss, no fuss. These guys are great.
I want to personally thank you and your team for making this entire experience much easier to digest. The final result was outstanding, thank you again!
You guys were so professional, thanks for being there!
John and his crew were great, I would recommend them. Thank you.
You were all awesome, great job and I have nothing to add to improve the service, thank you very much!
Appreciated all the help and info from Kemore and Adrian.
Kemore was very attentive and informative, great customer service!
Very professional and courteous staff. They did the job quick and left my home cleaner than it was before they arrived!
Thank you very much, I was impressed with the work done after a shower backed up in my house. The guys explained every step of the process to me and took care of everything with ease. Definitely recommend this company to anyone.
The office staff was so understanding when I called for help with a terrible mess of water in my house. They made me feel very reassured and fixed the problems faster than I thought.
My hot water heater malfunctioned and leaked into my kitchen and living room, down to the crawl space and insulation there. The team from SERVPRO came in and immediately got to work, they answered all my questions, cleaned everything up and were very polite and understanding.
As a property manager, there are a lot of people of moving parts and a lot of people to work with when it comes to remedying damage from water. Having used their services before, I knew to call SERVPRO right away when I found out one of our buildings had water in the basement. As usual, they were quick and took care of everything and all the questions. Always an easy choice to use this company.
Had the team thoroughly clean my mother's home to get it ready to sell. Thanks to their great attention to detail, we got the home sold in 6 days!
The team of Kemore and Adrian were excellent. I appreciated their discretion at the late hour of the issue I had. They were professional, efficient, helpful, informative and courteous and gave me a sense of relief. I highly recommend them to anyone I know.
The cleaning crew did an amazing job, beyond my expectations!
Very professional, would recommend you highly any time, got my business back up and running quickly after a frozen pipe.
These guys know what they're doing. After a fire in my house from a dehumidifier, this crew took out all of the soot and smell of smoke. It felt like my old home again!
They did a great job on the mold problem I had and ended up using them to clean all the carpets as well!
Excellent work done by all crew members! They were polite and always on time. I waited too long to get this work done but they exceeded my expectations.
Very compassionate, professional. I will refer you to anyone who needs this service. The guys worked really hard and made it look easy.
My business is in an old building and we started smelling mildew all the time. SERVPRO took care of every step, kept me informed and respected the time frame I was working with.
I would recommend this company, they were professional and fair.
I was impressed by how quick the crew got there after a fire at my friend's house, seemed to lighten the stress a little.
I live in a condo and after noticing my hardwood floors starting to buckle, I called my property manager who immediately called SERVPRO. They worked with me from start to finish to show me and explain why the floors were buckling, where the water was coming from and how their was mold starting to form. While this was a very stressful situation, I didn't feel abandoned or on my own with this project and it was handled swiftly and professionally , this house is back to being mine and I am grateful
After an elderly family member had a small fire in their home, they were onsite promptly, their work was excellent and they walked us through every step! It was a big weight off of everyone's shoulders to not have to worry about anything. Thank you for your exceptional service!
SERVPRO recently helped us on two different occasions, both of different calibers, and were nothing short of fantastic. Everyone at this company has been professional, diligent, and prompt throughout the duration of both projects. They will always be my first choice for any future issues, both personal and professional!
I called SERVPRO after noticing a huge amount of water damage in our small private school and the rep said he would call back in a few minutes, which he did. He arrived about 30 minutes later and two cleaning crews less than an hour after that. For two and a half days they cleaned and disinfected carpets and tile floors and removed cove base and wet drywall. They installed new insulation and spackled and taped new drywall. All of the work was done quickly and efficiently. It was a great relief to see the amount of care that was taken in all that was done. School was closed for ONLY two days! I would call them back in a heartbeat.
Thank you, Corey Whitted and and team were very professional and everything was taken very quickly. I didn't have to do anything, they took the stress away from having a moldy basement closet.
I have no additional recommendations to make, each step of the way was painless, all of the guys were great and my business barely skipped a beat!
The team was great! They worked and conducted themselves in a professional manner with every interaction. Their concerns for the well-being of our family is what sets them apart from the rest.
The exceptional work your team did in our home makes it hard to believe there was even a fire here. All the team members working on our home day in, day out were nothing but courteous, knowledgeable and professional. Gil was always available to answer our questions and concerns and got back to us in a timely manner. All were so attentive and compassionate to our needs and worked quickly to get us back in our home.
Everyone went over and above what I expected. Went out of their way to help. Addressed all my health concerns. Everyone was neat, clean, and a pleasure to do business with. Thank you.
Very compassionate, professional. I will refer you to anyone who needs this service. I commend the guys for their hard work. Thank you.
This great crew that came to our site gave us high-end service. Pleased and would recommend to anyone. Job well done, great workers.
All of the men were the best! I thank them for everything. Your company was able to take a very bad situation and turn it to a great thing. This company and men are wonderful - Thank you again!!!
The men from this company, from the telephone communications to the men who completed the work, were true professionals. If all of your employees are as responsive and considerate as the men who were at my house, you should be completely satisfied! I am!!
Their work was fast, neat, they cleaned up well. Thank you so much.
VERY satisfied with the work. Your entire crew was A-One. Excellent job. I will recommend to all my friends.
Very professional, would recommend you highly any time- you live up to your name!
Your quick response was greatly appreciated and your staff did a phenomenal job in the cleanup. They were very professional, efficient, and went above the tasks I had laid out for the removal of materials. This was the second time I had a positive outcome with your company.
It's great to know that there are colleagues and friends like you who go above and beyond with their services to help out another. The place looks great and the guys took the time to work on some stains and move furniture, etc. Thank you for coming through and doing your usual great work.
SERVPRO was quick, efficient and thoroughly met my water damage needs. I would highly recommend them to any of my colleagues & friends! Thank you for your service!
I was especially surprised by how the crew seemed to take our situation seriously and personally. They made a really difficult time much easier. Thank you!
I was so pleased with the way my carpets came out! They look brand new! They haven't looked this good in years!
Excellent work done by all crew members! They were polite and always on time. Good job!
The team did an excellent job and made a very stressful situation, so much better. I am very pleased with the work done.
SERVPRO of Western Dutchess County was very professional, respectful & knowledgeable about my water damage. We had to close our doors for business for a few days but they made the situation easier by completing the cleanup quickly.