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Certified: SERVPRO Cleaned – a defensive cleaning program

5/21/2020 (Permalink)

An image of an orange and green shield bearing the words Certified: SERVPRO Cleaned Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing certainty and safety.

Let us help you get back to business in Ulster County

As our communities start to head towards re-opening in Ulster County, we’re all thinking towards a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water and mold, SERVPRO professionals are trained and experienced in bio hazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a  custom cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touch-points, foot traffic and congestion areas.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will receive proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – even after life is back to normal in the communities we all call home.

Call SERVPRO of Kingston/New Paltz today at (845)255-4334 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.

Each SERVPRO franchise is independently owned and operated.

Troubleshooting a Mysterious Ceiling Leak in your Saugerties Home

5/11/2020 (Permalink)

A large tear, split and hole in a kitchen ceiling from water damage in a burst pipe above. Don't underestimate the weight of water, if you're noticing changes in your ceiling and walls, call a plumber and SERVPRO asap!

If you’re starting to notice wet spots, bubbling paint, discoloration, sagging or buckling on your ceiling or at the top of your walls, you’re likely wondering where the moisture could be coming from to get to this point of damage. 

Unlike a burst pipe or clear appliance leak, ceiling leaks can be more challenging to figure out and treat as there are many elements that are obscured by your home’s finishes. Here are some handy indicators regarding the two most common types of ceiling leaks: 

How to Identify a Roofing System Leak

If you have an attic and you have a leak in the ceiling below it, that may be due to a roofing system issue. In most cases, a roof leak will be due to water getting into a hole or through another compromised area in the roof. Roofing system leaks can generally be identified by:

  • Leaking that occurs when it’s raining, heavy snowfall or pops up shortly after a
  • Dripping water that is off-colored or murky looking, as it may have picked up debris as it traveled from the You’ll want to have this addressed quickly as this water has contaminants in it from traveling through levels and insulation.
  • If the leak is correlated with a buildup of ice along the eaves of your home, it may be due to the ice partially melting and seeping into the This is also known as Ice Damming.
  • Attic insulation that is wet, soggy, has a noticeable dirty and musty odor or has evidence of mold and mildew, is a sign that it is absorbing some of the water from the Water-logged insulation gets very heavy and can cause damage if it falls.
  • Musty smells or signs of mold around the area above the leak in the Sometimes you might notice a fuzzy, white growth or even mottled black spots near that area. The leak is providing a constant food source to naturally occurring mold spores. Once you remedy the leak, the mold (which must be cleaned first), will stop growing in an unfavorable environment.

How to Identify a Ceiling Leak That Is Due to Plumbing

If a ceiling leak is located in an area where plumbing pipes or fixtures run above it, that may be evidence that you have a plumbing-related problem. This is common in rooms located below bathrooms, kitchens or laundry rooms, which are an indicator that the leak is due to supply pipes or drainpipes located within the ceiling. These can be identified by:

  • Dripping water that is clear, if it is from a supply line in the Not to be taken lightly, this water source has some potential to do heavy damage if it goes unnoticed.
  • Steady leakage that occurs every time you utilize something that might be routed to the plumbing pipes above, or leakage that occurs slowly but regularly, which could indicate a supply pipe Call a plumber asap, once that issue is resolved, the water damage process can begin.

Regardless of what type of ceiling leak you have, it is always recommended that you begin the restoration process as quickly as possible to mitigate any further damages.

If you have water damage to your ceiling, call us right away to begin the water restoration process and reduce the likelihood of further damages.

Great Ways to Stay Engaged While Social Distancing At Home In Ulster County

3/25/2020 (Permalink)

A woman sitting at home next to a large window with a laptop and a cell phone in her hand. It's not easy staying active and engaged during this unusual time, take a look at some of the ways to help!

We are all negotiating long periods of time at home during this pandemic so the staff at SERVPRO of Kingston/New Paltz has put together some of our favorite ideas of how you can stay engaged, active, expand your mind and have some fun!

-We all know the kids need a break from school work (so do the parents!), take a look at this website loaded with FREE crafts for kids of all ages!

-A personal favorite also geared towards children, Virtual Field Trips! This jam-packed article has plenty to tour no matter what your little person might love, from the zoo to the space frontier and everything in between!

-Looking for some free reads? This Open Library has thousands of free downloads. Escape to whatever genre you love!

-Craving some garden time? Check out this awesome article about getting your garden ready written by Sue Adams of our local Adam’s Fairacre Farms!

-Missing your gym? Here’s the most recent list of how you can get in your work out from home.

-At a loss for recipes? We love this website for social distancing cooking.

Don’t forget your local restaurants, most have delivery or curbside pickup available and really need your business right now! These lists are ever-changing, best to call your favorite one directly!

Our certified cleaning professionals are actively working in accordance to the CDC standards of virus disinfection for any home or business. If you have questions about how we can help during this tough time, please don’t hesitate to call us at (845)255-4334. We’re always here to help

SERVPRO of Kingston/New Paltz- Trust the Cleaning Experts in Ulster County

3/19/2020 (Permalink)

An image of black and bright green pathogens floating on a dark green background. SERVPRO of Kingston/New Paltz has been the trusted, local, cleaning company for over 25 years.

SERVPRO of Kingston/New Paltz is Here to Help during this sensitive time.

While this unprecedented time caused by the global pandemic of coronavirus is ever-changing, this is a reminder to our Ulster County community that we are the LOCAL specialists in cleaning services and are trained to adhere to the highest cleaning and sanitation standards.

Specialized Training

We have always been available 24/7 and are prepared to sanitize and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform daily.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Additional, not optional, spaces in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the Coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this strain of the Coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for More Information

You have questions, we have answers. If your home or business needs deep cleaning, sanitizing and disinfection services, call the certified professionals today at SERVPRO of Kingston/New Paltz. We’re always here to help.


Specialty Deep Cleaning For Any Property in Ulster Is ALWAYS Available

3/13/2020 (Permalink)

An image of grey and white microorganisms on a red blood cell background Let SERVPRO of Kingston/New Paltz offer you peace of mind for all cleaning and sanitizing needs in your business or home!

SERVPRO of Kingston/New Paltz can help minimize the spread of germs with proactive deep cleaning at any type of property in Ulster County, whether it be residential or commercial.

We’re trained to adhere to the highest cleaning and sanitizing standards. We are considered the #1 LOCAL choice for cleanup and restoration.

Our professionals utilize hospital grade disinfecting products for non-porous surfaces as well as sanitizing products for porous materials and disinfecting ULV fog, effectively tackling microorganisms such as viruses, bacteria and mold.

We know you have questions and concerns and we're happy to help be your guide. Call us today at (845)255-4334 to see how we can help give you peace of mind in your home or business. We’re always Here To Help.

Address That Water Damage Quickly in Your New Paltz Home!

3/12/2020 (Permalink)

A water damaged, moldy ceiling buckling downward The longer you wait to remedy water damaged areas of your home, the worse of a headache and expense it will be!

Water damage is a headache for any Ulster County homeowner to deal with, no matter if it’s caused by a an appliance leak, a storm or something else entirely.

Water damages need to be addressed and remedied immediately to make your home livable. If the damage occurs in a more remote part of the house, it may be tempting to wait to have it taken care of at a more convenient time. Waiting is the worst thing you can do.

Allowing time to pass can increase the damages, which will, increase the timeline and the cost of water restoration.

What can happen if water damage is not handled quickly:

-Where There Is Water, There Will Be Mold
While water damage is enough of a hassle to deal with, if mold begins growing, there are
new issues that will be involved in the restoration. Mold can begin to grow within 24 hours of water damage, if conditions are right, leading to a more involved (and more costly) restoration process and health concerns. Mold wastes no time in moving itself in after water damage, so making the restoration call quickly is the best way to prevent it.

-Your Home’s Structure Can Become Damaged
Though we generally think of water damage as damage to objects within the home like carpets, boxes and personal possessions, the structure of the property can also become damaged if the water is allowed to sit untreated. Moisture can seep into floors and walls, causing swelling and deterioration among the structural aspects of the home. While more common in situations of flood damage or burst pipes, this can also occur from smaller leaks if they are not treated in a timely manner.

-Appliances Can Pose a Hazard
As household appliances like refrigerators, ovens and washing machines sit in water
damage-impacted areas, they can become hazardous and even pose a fire risk. Or perhaps the appliance has caused the water damage. Due to their limited visuals, it’s often difficult to determine the water damage on your own, (the back of the fridge is hard to get to!). Calling in a professional to assess and repair as well as determine if your appliances are safe, is the best course of action to take.

If you have experienced water damage in your home, don’t put off giving us a call. We’ll guide you through every step of the way. We are here to help 24/7 to begin the restoration process right away.

How Heavy Rains Can Lead to Water Damage | SERVPRO of Kingston/New Paltz

2/27/2020 (Permalink)

Heavy rains pelting a home's gutters Protect your home from the damage that heavy rains can cause!

When most people think of water damage in Ulster County, they probably bring to mind images of flooding or busted pipes overflowing uncontrollably. However, many instances of water damage occur much more subtly than this, such as in the event of heavy rain.

When rain falls with enough heaviness to soak everything in sight, it can unearth problems you did not even know were an issue with your home.

Water Can Seep in Through Small Exterior Openings
When it rains enough for things to become perpetually soaked, vulnerable, miniature cracks and openings in your home’s exterior can begin to let water through and lead to water damage.
Installing weatherstripping around doors and windows is one of the best methods to prevent this, as well as keeping up with your home’s exterior paint to avoid any gaps or peeling that allows water through.

Gutter Clogs Can Lead to Water Damage
Clogged gutters can cause water to back up and pool in concentrated areas, which can then be
absorbed into your home’s roof line and lead to damages. This is especially true during extremely
heavy rains, which can inundate even normally functioning systems with an overload of water.
Cleaning out gutters every spring and fall is the best remedy for this.

Improper Drainage Can Cause Foundation Damage
If the drainage around the base of your home is not adequate, serious water damage can happen as a result—especially during exceptionally wet periods. Making updates to your landscaping to divert water far away from your home’s foundation can prevent this from happening.

Heavy Rains Can Unearth Roof Leaks
You may not be aware you have a roof leak, but a bout of heavy rain can be enough to turn a mild,
unnoticed leak into one that is a serious problem. Seeing wet spots or discoloration on your home’s
ceiling often only happens after heavy rains have increased a leak’s severity, creating a need for
immediate repairs.

If your home has experienced water damage due to heavy rains, you can count on us to be
there for you. Call us at any hour to begin the water restoration process right away.

Why SERVPRO® of Kingston/New Paltz’s Commercial Restoration is Key for Ulster County Businesses

2/17/2020 (Permalink)

SERVPRO green drying equipment set up throughout a commercial utility room. Put SERVPRO of Kingston/New Paltz at the top of your list for commercial property restoration!

It’s important to have a restoration plan in place for your businesses in Saugerties, Highland, New Paltz or Kingston, in case of an unforeseen disaster or damage. FEMA’s most recent report states that at least 40% of businesses fail to reopen following a disaster event,  so being able to have restoration services respond right away, no matter the hour, can make a big difference in how quickly your business is able to recover and everyone can go back to normal.

If you are looking for a commercial restoration company to help you recover, here are some of the things that set SERVPRO ® of Kingston/New Paltz apart from others.

-We are industry leaders with a variety of experience and knowledge, and available 24/7 to respond to your call after damages occur.

-We Have Years of Experience Remediating and Restoring a Variety of Building Types

-Some of the commercial buildings we can tackle restoration for include:

  • Small and large office buildings
  • Schools
  • Apartment complexes and rental properties
  • Industrial plants and warehouses
  • Restaurants, hotels, retail operations and other customer-focused businesses

Regardless of the type of building or business you are operating in, our certified professionals will be able to help you quickly recover.

We Can Help With Any Type of Commercial Damage- With our certifications and expertise, we are able to help with a variety of damages to commercial properties. Our technicians are trained according to IICRC standards and can handle fire damage,  smoke odor removal, water damage, storm damage, sewage and mold remediation and plenty of other scenarios that you may need to help your business reopen.

No Commercial Restoration Job Is Too Large for Us- We are proud to be a locally owned and operated restoration company, but we also have the benefit of having the SERVPRO family and other franchises behind us for larger restoration tasks. In the event of extreme damage or a large-scale disaster, we work with other SERVPRO owners across the country to obtain extra resources, additional technicians and more equipment—in short, we can handle any disaster, regardless of the size.

If your property needs restoration, we are here for you 24/7. Contact us at any time, we’re faster to any size disaster and will make it “Like it never even happened.”

Do you own a vacant home in Ulster County?

2/12/2020 (Permalink)

A ceiling collapse inside a living room of a home. Preparing your 2nd home, rental property or vacant home for winter's extremes will save you a ton of stress and money!

Are you a landlord with a rental property, have an unoccupied home for sale or perhaps a 2nd home? Avoid expensive and stressful damages by following some best practices for avoiding frozen pipes this winter season:

-While there are always unforeseen issues that can happen like storms or appliances malfunctioning, it's the water that causes the most damage. Water can and will get into everything, continuously finding a way out is the name of the game.

-Have someone local and available to check on it for you while it's vacant. Consider hiring a property management company if you’re going to be away for some time.

-Don't turn the heat off in the colder months, keep the temperature set at 55 but no lower and follow good instructions to protect your pipes and utilities. Have your furnace and heating systems checked regularly and make sure you have fuel deliveries set up in advance if needed.

-Seal windows and doors if possible, check outside spigots and water sources.

-Have your roof inspected ahead of time for leaks, make sure your attic is free of mold and leaks as well. Ice Damming is common in the winter months, you can find tips to avoid that here.

-Speak with your insurance agent about tips they have and make sure your policy is where it needs to be (especially if you have a sump pump and won’t be in town for awhile).

Should you ever suffer from water damage, or any kind of loss to your property, call the experts in water damage restoration. SERVPRO of Kingston/New Paltz has been the local leader in the industry for over 25 years, we're here for your emergency 24/7 with experienced and certified technicians utilizing the best technology around.

Call us immediately, no matter the damage and no matter the size, we’re here to help 24/7 at 845-255-4334.

We're the right choice for Ulster County storm damage remediation!

2/11/2020 (Permalink)

A large tree leaning on a home with the roof partially torn off. Having a company in place that specializes in damage remediation is key to handling storm damage quickly and effectively!

Storms of all shapes and sizes happen in Ulster County, and with how common they are, it might feel easy to forget how destructive they can be in the winter months. In 2018, $2 billion in household damages was attributed to storms, making them the top reason for insurance claim filings.

Preparing for restoration is the best protection strategy for your home or business. Choosing a restoration company to work with in advance, prepares you to make the call as soon as damage is discovered, prevent it from getting worse or causing secondary issues.


*How We Handle Your Storm Damage Restoration by Starting With a Custom Restoration Plan-
Every occurrence of storm damage is inherently different, so we approach every situation prepared to create a custom restoration plan. No 2 damages are alike and storms can cause issues with moisture, structural damage and mold, so we make sure that we are prepared to handle whatever damage Mother Nature has brought your way.

*By Training Our Technicians Well
Technicians who are knowledgeable in their field are the key to our high-quality work, which is why we invest heavily in our training programs. We begin with training from the Institute of Inspection Cleaning and Restoration Certification and provide ongoing training opportunities throughout our technician’s careers to make sure they stay up-to-date on the latest restoration techniques and technology.

*By Having Unlimited Resources
As a locally owned business with a national brand affiliation, we can provide however many resources are required after widespread storm damage occurs. We can call in SERVPRO® technicians and equipment from nearby locations that are not impacted in order to make sure everyone in the community receives quick and quality service.

*By Living Up to and Exceeding Our Reputation
We have been in the restoration business for over 25 years and are considered leaders in the industry. Because there are so many scams that pop up after severe storms impact an area, choosing a reputable company to work with is vital to make sure you are not getting scammed during the restoration process.

If you have experienced storm damage of any kind, you can call us 247 for help, we’re always here to help.